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2004 Sierra Speedometer Problem

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  #1  
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Annmef1
 
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Default 2004 Sierra Speedometer Problem - 02-10-2007 , 10:47 AM






I've had one episode recently of complete shutdown of the speedometer after
watching it hiccup around 65 mph. The rest of the instrument cluster was
fine as far as I know. The next morning it worked fine and it's been fine
for the past 2 days.

My usual dealer said it would cost at least $300 to replace, but they don't
recommend it since I don't have an extended warranty and it's working OK
now. Another GMC dealer in town said they feel badly that it has failed and
it will fail again. They will replace or repair it for free knowing I have
no warranty left. The truck has 51,000 miles 90% of which are highway miles.

Any thoughts on what to do? Sometimes a kind offer is just a kind offer.
Sometimes there is a hidden agenda. Sometimes you should just leave well
enough alone.

What's going on with the Sierra's speedometer? Is it a known problem?



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  #2  
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Augustus
 
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Default Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 11:05 AM







"Annmef1" <annmef1 (AT) worldnet (DOT) att.net> wrote

Quote:
I've had one episode recently of complete shutdown of the speedometer
after watching it hiccup around 65 mph. The rest of the instrument cluster
was fine as far as I know. The next morning it worked fine and it's been
fine for the past 2 days.

My usual dealer said it would cost at least $300 to replace, but they
don't recommend it since I don't have an extended warranty and it's
working OK now. Another GMC dealer in town said they feel badly that it
has failed and it will fail again. They will replace or repair it for free
knowing I have no warranty left. The truck has 51,000 miles 90% of which
are highway miles.

Any thoughts on what to do? Sometimes a kind offer is just a kind offer.
Sometimes there is a hidden agenda. Sometimes you should just leave well
enough alone.

What's going on with the Sierra's speedometer? Is it a known problem?
It's a well known problem, endemic to the entire full sized '03 to '05 GM
SUV and truck line. My '04 Z71 Avalanche did the same thing at 42,000 miles
and off warranty. The culprit is the stepper motor in the cluster. The cure
is a GM remanufactured cluster with a new improved stepper motor. I
complained to the service manager, they called GM's district rep, and the
entire repair was covered under their Goodwill program. Was told it would
have been about a $450-500 repair with the remanufactured unit. Cluster
replacement is 20min. It's $1300+ if I wanted a brand new cluster. Service
manager also said he sees about 3-4 of these per month , mostly late '03's
and '04's. GM started putting the better stepper motors (presumably switched
suppliers) in the cluster sometime in '05. So my advice is to see the
service manager, and get them to do call the GM rep.




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  #3  
Old   
Annmef1
 
Posts: n/a

Default Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 11:09 AM



Thanks, Augustus. Appreciate your quick reply. It's disappointing that the
dealer that has always taken care of me now wants to charge, but that's
business. I guess the other dealer is willing to acknowledge it's a known
problem.

"Augustus" <no_one (AT) nowhere (DOT) net> wrote

Quote:
"Annmef1" <annmef1 (AT) worldnet (DOT) att.net> wrote in message
newsOlzh.55362$Xq6.22301 (AT) bgtnsc04-news (DOT) ops.worldnet.att.net...
I've had one episode recently of complete shutdown of the speedometer
after watching it hiccup around 65 mph. The rest of the instrument
cluster was fine as far as I know. The next morning it worked fine and
it's been fine for the past 2 days.

My usual dealer said it would cost at least $300 to replace, but they
don't recommend it since I don't have an extended warranty and it's
working OK now. Another GMC dealer in town said they feel badly that it
has failed and it will fail again. They will replace or repair it for
free knowing I have no warranty left. The truck has 51,000 miles 90% of
which are highway miles.

Any thoughts on what to do? Sometimes a kind offer is just a kind offer.
Sometimes there is a hidden agenda. Sometimes you should just leave well
enough alone.

What's going on with the Sierra's speedometer? Is it a known problem?

It's a well known problem, endemic to the entire full sized '03 to '05 GM
SUV and truck line. My '04 Z71 Avalanche did the same thing at 42,000
miles and off warranty. The culprit is the stepper motor in the cluster.
The cure is a GM remanufactured cluster with a new improved stepper motor.
I complained to the service manager, they called GM's district rep, and
the entire repair was covered under their Goodwill program. Was told it
would have been about a $450-500 repair with the remanufactured unit.
Cluster replacement is 20min. It's $1300+ if I wanted a brand new cluster.
Service manager also said he sees about 3-4 of these per month , mostly
late '03's and '04's. GM started putting the better stepper motors
(presumably switched suppliers) in the cluster sometime in '05. So my
advice is to see the service manager, and get them to do call the GM rep.




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  #4  
Old   
Augustus
 
Posts: n/a

Default Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 11:15 AM




"Annmef1" <annmef1 (AT) worldnet (DOT) att.net> wrote

Quote:
Thanks, Augustus. Appreciate your quick reply. It's disappointing that the
dealer that has always taken care of me now wants to charge, but that's
business. I guess the other dealer is willing to acknowledge it's a known
problem.
You're welcome. I was lucky that my local GM service manager was helpful.
It's a small town, and I've bought 4 vehicles there over the last 6 years,
but that doesn't always mean a whole lot. When it happened on my truck I
started digging, and there's tons of Chevy truck web forums with stories
just like your and mine. It should be a recall, not "you bitch, and maybe"
situation.




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  #5  
Old   
SnoMan
 
Posts: n/a

Default Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 11:16 AM



On Sat, 10 Feb 2007 15:47:32 GMT, "Annmef1" <annmef1 (AT) worldnet (DOT) att.net>
wrote:

Quote:
I've had one episode recently of complete shutdown of the speedometer after
watching it hiccup around 65 mph. The rest of the instrument cluster was
fine as far as I know. The next morning it worked fine and it's been fine
for the past 2 days.

My usual dealer said it would cost at least $300 to replace, but they don't
recommend it since I don't have an extended warranty and it's working OK
now. Another GMC dealer in town said they feel badly that it has failed and
it will fail again. They will replace or repair it for free knowing I have
no warranty left. The truck has 51,000 miles 90% of which are highway miles.

Any thoughts on what to do? Sometimes a kind offer is just a kind offer.
Sometimes there is a hidden agenda. Sometimes you should just leave well
enough alone.

What's going on with the Sierra's speedometer? Is it a known problem?


Is this a vehicle with a Allison tranny and a 8.1 or Dmax? If so there
is a bulletin on it.
-----------------
TheSnoMan.com


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  #6  
Old   
Annmef1
 
Posts: n/a

Default Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 12:15 PM



No, it's a mid-size gasoline V8-3.2 or so.
It's been great for dependability until this issue. I'm starting to think I
needed to buy that extended warranty!

"SnoMan" <admin (AT) snoman (DOT) com> wrote

Quote:
On Sat, 10 Feb 2007 15:47:32 GMT, "Annmef1" <annmef1 (AT) worldnet (DOT) att.net
wrote:

I've had one episode recently of complete shutdown of the speedometer
after
watching it hiccup around 65 mph. The rest of the instrument cluster was
fine as far as I know. The next morning it worked fine and it's been fine
for the past 2 days.

My usual dealer said it would cost at least $300 to replace, but they
don't
recommend it since I don't have an extended warranty and it's working OK
now. Another GMC dealer in town said they feel badly that it has failed
and
it will fail again. They will replace or repair it for free knowing I have
no warranty left. The truck has 51,000 miles 90% of which are highway
miles.

Any thoughts on what to do? Sometimes a kind offer is just a kind offer.
Sometimes there is a hidden agenda. Sometimes you should just leave well
enough alone.

What's going on with the Sierra's speedometer? Is it a known problem?



Is this a vehicle with a Allison tranny and a 8.1 or Dmax? If so there
is a bulletin on it.
-----------------
TheSnoMan.com



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  #7  
Old   
SnoMan
 
Posts: n/a

Default Re: Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 01:11 PM



On Sat, 10 Feb 2007 17:15:52 GMT, "Annmef1" <annmef1 (AT) worldnet (DOT) att.net>
wrote:

Quote:
No, it's a mid-size gasoline V8-3.2 or so.
It's been great for dependability until this issue. I'm starting to think I
needed to buy that extended warranty!

For what it is worth, you might consider taking it to a speedometer
shop. I had some issues with my 2000 K3500 being off about 10 to 15%
when new and after a few swaps with new GM supplied units under
warranty and attempts at reprogramming ECM they pulled speedo out and
sent it to a speedo shop and "fixed" it for good.
-----------------
TheSnoMan.com


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  #8  
Old   
Annmef1
 
Posts: n/a

Default Re: Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 04:52 PM



That's a good idea, SnoMan. Glad yours got fixed finally. It may be a while,
but if this gets resolved, I'll post back.

"SnoMan" <admin (AT) snoman (DOT) com> wrote

Quote:
On Sat, 10 Feb 2007 17:15:52 GMT, "Annmef1" <annmef1 (AT) worldnet (DOT) att.net
wrote:

No, it's a mid-size gasoline V8-3.2 or so.
It's been great for dependability until this issue. I'm starting to think
I
needed to buy that extended warranty!


For what it is worth, you might consider taking it to a speedometer
shop. I had some issues with my 2000 K3500 being off about 10 to 15%
when new and after a few swaps with new GM supplied units under
warranty and attempts at reprogramming ECM they pulled speedo out and
sent it to a speedo shop and "fixed" it for good.
-----------------
TheSnoMan.com



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  #9  
Old   
Annmef1
 
Posts: n/a

Default Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 05:11 PM



I think that V8 should have read 5.3L not 3.2. Pretty standard
automatic/engine configuration for an SLT extended cab 4x4 with the short
bed design. Bought from dealer stock new in Dec. 2003.

"Annmef1" <annmef1 (AT) worldnet (DOT) att.net> wrote

Quote:
No, it's a mid-size gasoline V8-3.2 or so.
It's been great for dependability until this issue. I'm starting to think
I needed to buy that extended warranty!

"SnoMan" <admin (AT) snoman (DOT) com> wrote in message
news:htrrs2l2q13cok4if1cvk66ta5om9u6beg (AT) 4ax (DOT) com...
On Sat, 10 Feb 2007 15:47:32 GMT, "Annmef1" <annmef1 (AT) worldnet (DOT) att.net
wrote:

I've had one episode recently of complete shutdown of the speedometer
after
watching it hiccup around 65 mph. The rest of the instrument cluster was
fine as far as I know. The next morning it worked fine and it's been fine
for the past 2 days.

My usual dealer said it would cost at least $300 to replace, but they
don't
recommend it since I don't have an extended warranty and it's working OK
now. Another GMC dealer in town said they feel badly that it has failed
and
it will fail again. They will replace or repair it for free knowing I
have
no warranty left. The truck has 51,000 miles 90% of which are highway
miles.

Any thoughts on what to do? Sometimes a kind offer is just a kind offer.
Sometimes there is a hidden agenda. Sometimes you should just leave well
enough alone.

What's going on with the Sierra's speedometer? Is it a known problem?



Is this a vehicle with a Allison tranny and a 8.1 or Dmax? If so there
is a bulletin on it.
-----------------
TheSnoMan.com





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  #10  
Old   
aarcuda69062
 
Posts: n/a

Default Re: 2004 Sierra Speedometer Problem - 02-10-2007 , 06:03 PM



In article <ce2ss257nb05tqeuvsegafki6l1ootceb4 (AT) 4ax (DOT) com>,
SnoMan <admin (AT) snoman (DOT) com> wrote:

Quote:
On Sat, 10 Feb 2007 17:15:52 GMT, "Annmef1" <annmef1 (AT) worldnet (DOT) att.net
wrote:

No, it's a mid-size gasoline V8-3.2 or so.
It's been great for dependability until this issue. I'm starting to think I
needed to buy that extended warranty!


For what it is worth, you might consider taking it to a speedometer
shop. I had some issues with my 2000 K3500 being off about 10 to 15%
when new and after a few swaps with new GM supplied units under
warranty and attempts at reprogramming ECM they pulled speedo out and
sent it to a speedo shop and "fixed" it for good.
-----------------
TheSnojobMan.com
Isn't your normal recommendation in a case like this to trade the
vehicle off?


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