Re: dealer failed to return replaced parts

#1

Grover <FirstInitialLastName (AT) earthlink (DOT) net> wrote

Quote:

Now comes my question: I asked specifically that the old parts be saved
for my inspection. This they did not do. I've paid the bill to get the
car, now I'm not sure how to pursue this.

So, any legal eagles know what my rights are on this? I know the law
says they have to return old parts if requested on the work order. Both
my consent for repair and request for parts were done by telephone.

Some states require that the old parts be *offered* (Ohio is/was one).
Some states don't have a requirement at all (here - WI) and all
states have different statutes. If CA has a requirement that it be
"requested on the work order", you need to:

1. Find out if it is a further requirement that *you* sign it
(doubtful for precisely your situation) or if it merely need be noted
by the service writer.

2. Find out if it *was* noted (You *do* have *your* copy, don't you?).

Proceed from there.
--
C.R. Krieger
(Not a *CA* lawyer, but I play one here.)

#2

Quote:

$750 just for parts?!?!

Ok, sometimes even I can screw things up. Like I said, there was more to
the story, and I confused the numbers.

But the news is still bad.

For just the oxygen sensor troubleshooting and fix:
It was $351 for parts, and $850 for labor.

Tail partially between my legs,

Grover

#3

Quote:

1. Find out if it is a further requirement that *you* sign it
(doubtful for precisely your situation) or if it merely need be noted
by the service writer.

2. Find out if it *was* noted (You *do* have *your* copy, don't you?).

Proceed from there.

It was not noted on the invoice I walked away with, though billing
"history" items were, like our phone conversation authorizing continued
troubleshooting time. That was when I requested that all old parts be saved.

Since I had the car towed to the dealer, and I went straight home from
the scene of its collapse, I never received any sort of written estimate
nor repair order.

From the California Department of Consumer Affairs:

Quote:

California Motorist Bill of Rights. Look for the sign informing you of the following consumer rights:

*

A written estimate for repair work provided before any work is done
*

A detailed invoice of work done and parts supplied
*

Return of replaced parts, if requested at the time a work order is placed
*

Answers to any further questions by the manager of the repair facility
*

It was definitely requested, but never noted apparently.

They have not denied that I asked for those parts. They just want me to
bring the car back in. I can't imagine why, unless it's to install the
"washer kit" that arrived after I retrieved my car back, though not
aware of parts being on order.

Grover

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Re: dealer failed to return replaced parts

Audi Audi Automobiles Discussions (alt.autos.audi)

Re: dealer failed to return replaced parts - 07-02-2003 , 11:40 AM

Re: dealer failed to return replaced parts - 07-02-2003 , 12:48 PM

Re: dealer failed to return replaced parts - 07-02-2003 , 01:11 PM