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Why Toyota is kicking GM's ass
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#41
 
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Re: Why Toyota is kicking GM's ass -
05-19-2007
, 08:29 PM
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Then why do Toyota dealer get such poor opinion survey ratings? They dont. Toyota dealers have a high satisfaction rating |
http://www.jdpower.com/press-release...spx?ID=2003058
http://www.jdpower.com/press-release...spx?ID=2004065
http://www.jdpower.com/press-release...spx?ID=2005092
http://www.jdpower.com/press-release...spx?ID=2006119
From http://wardsdealer.com/ar/auto_ouch_feeling/index.html :
"It seems like there is nothing but good news for Toyota Motor Sales U.S.A.
Inc. as it enjoys strong sales and high profits.
But behind that is what Toyota executive Mike Musich calls "the not so good
news."
"The dark side is that Toyota dealerships routinely rank at the bottom of
customer satisfaction surveys for sales and service.
"Customers are saying our cars are as good as they can get, but they are
also saying, 'I'm not a happy customer,'" because of treatment at the
dealership level, Musich says."
From http://tinyurl.com/2sla8n :
"The customer's husband suspected that the salesman refused to sell his wife
a car because he was afraid of receiving a poor customer service survey from
them. It turns out that he may be on to something, if what our tipster says
is true. He claims that his roommate used to be a CSR for a Toyota
dealership and it was the roommate's job to make sure the customer either
did not fill our the survey or filled our paper surveys so the answers could
be changed or poor reviews thrown out."
Ed
#42
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"Mike Marlow" <mmarlow (AT) alltel (DOT) net> wrote in message news:554b$464d9ac6$471fb881$26172 (AT) ALLTEL (DOT) NET... HLS (AT) nospam (DOT) nix> wrote in message news:gZ53i.21859$JZ3.12791 (AT) newssvr13 (DOT) news.prodigy.net... "George Orwell" <Use-Author-Supplied-Address-Header@[127.1]> wrote in message Toyota enjoys much lower labor costs in the United States and benefits from an undervalued yen for cars made in Japan. In the United States, this comes to about $2,500 per vehicle. Blah, blah, blah... Toyota has the perception of being higher quality, and we pay higher prices for it. They service what they sell, build a hell of a good car,and stand behind it. GM lost the war. GM is losing the battle, but the war will never be over. Like everything else in life, this battleground will have continued ups and downs forever. -- -Mike- mmarlowREMOVE (AT) alltel (DOT) net GM is currently planning some B-17 sorties to bomb the Toyota facturies in japan this summer. |
factories HERE?
Jeff DeWitt
#43
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because they make better cars... "George Orwell" <Use-Author-Supplied-Address-Header@[127.1]> wrote in message news:c72e5fc7ea894b1548fc37657c1d825b (AT) mixmaster (DOT) it... post-gazette.com http://snipurl.com/1l0sj How did Toyota manage to squeeze the U.S. passenger-car market from the U.S. giant, General Motors? Toyota enjoys much lower labor costs in the United States and benefits from an undervalued yen for cars made in Japan. In the United States, this comes to about $2,500 per vehicle. The entry level and middle level market segments are very sensitive to price and vehicle durability. Toyota has been able to translate its cost advantage into vehicles with higher, more attractive content and longer life than General Motors. Toyota's Camry and Corolla, and derivatives of those cars, have been able to dominate their market spaces -- they set the standard others must follow and they establish the price thresholds. ========== What strategies does Toyota follow to retain its No.1 position in the global market? Toyota is constantly looking for ways to lower costs and improve products. It translates most of the additional profits it earns, over GM, into better product design and additional capacity. At GM, the executives vote themselves bonuses and the union demands more benefits and featherbedding at the first sign of profits. ========== While GM is closing its factories in its native country, how can Toyota open its new plants in North America? It offers customers cars that are less expensive and less trouble to own over the life of the cars. Toyotas don't break as much and perform well. GM vehicles require more repairs and don't age well. ========== How will the native slogan "Wake up America and Buy American" affect the future of Toyota in the U.S. market? Not much. Thanks to big bonuses to executives, outsized fringe benefits for the United Auto Workers union, poor product quality and just plain arrogance, GM and the UAW have lost the loyalty of American car buyers. Americans are not protectionist in their buying habits, and GM executives and the UAW have lost the trust and loyalty of many younger car buyers. Studebaker made better cars then Chevrolet, fat lot of good it did them... |
Jeff DeWitt
#44
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"Hachiroku ????" <Trueno (AT) AE86 (DOT) gts> wrote in message news:QSs3i.1905$QP.1608 (AT) trndny03 (DOT) .. On Fri, 18 May 2007 20:45:24 -0400, BoobooBear wrote: I don't think "kicking GM's ass" is the correct term these days. Back in '75 - when I was in first grade - GM have strong competition from Hyundai, Kia, Mitsubishi, Honda, Saab, Mercedes, BMW, and Jaguar. Heck, everytime I turn around I see someone driving a BMW 500-series or a Back in 1975 the Hyundai, Kia wasnt even around to be competitive in the US. The Mitsubishi may have just began to start to show up but they were not any real competition. The only japanese cars beginning to hit our shores back then was Toyota, Honda and Datsun/ Nissan. The only reason people began to look at those cars was because of the gas crunch and no other reason. BZZZZT! Wrong! We bought our first Toyota in 1972, before the oil 'crisis'. Any more guesses? We traded a...NOVA for it! Because the Nova had gotten bigger over the years and my Mom wasn't comfortable driving it. And, again, the Corona had a lot more features and was $1,000 less... Like I said they were just starting to show up. How many dealers were there in the US then...10? Most people in 72 never even heard of a Toyota. |
and traded up.
Charles of Schaumburg
#45
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"Hachiroku ????" , 80 Knight wrote: | | > "Wickeddoll" .. | | >> "BoobooBear"... | >> | | >> | "Mike Marlow"... | >> | | >> | > <HLS (AT) nospam (DOT) nix>... | >> | | >> | >> "George Orwell" | >> | >> in message | >> | >> > Toyota enjoys much lower labor costs in the United States and | >> benefits | >> | >> > from an undervalued yen for cars made in Japan. In the United | >> States, | >> | >> > this comes to about $2,500 per vehicle. | >> | | >> | | >> | | >> | >> Blah, blah, blah... | >> | >> Toyota has the perception of being higher quality, and we pay | >> | >> higher | >> | > prices | >> | >> for it. | >> | >> They service what they sell, build a hell of a good car,and stand | >> behind | >> | > it. | >> | | >> | >> GM lost the war. | >> | | >> | > GM is losing the battle, but the war will never be over. Like | >> everything | >> | > else in life, this battleground will have continued ups and downs | >> forever. | >> | | >> | > -- | >> | | >> | > -Mike- | >> | > mmarlowREMOVE (AT) alltel (DOT) net | >> | | >> | | >> | GM is currently planning some B-17 sorties to bomb the Toyota | >> | facturies | >> in | >> | japan this summer. | >> | | >> | | >> | | >> Bombing the Japanese didn't stop us from buying their cars. | | > The Japanese attacking us apparently doesn't mean much to some either. If you mean me, 80, you're way off. You may remember, I'm a proud Air Force veteran, and I remember Pearl Harbor very well, thank you. Nice to see you again, BTW. |
long to think like that. I had read too many post's yesterday (as well as
articles on the NET), and my cage got rattled. As you may remember, I live
right beside Oshawa, Ontario, where GM's #1 (according to JD Power) plant
is. It really pains me to see people posting how they want GM (or any auto
manufacture for that matter) to go belly up, as I know for a fact what it
would do to my town, and the surrounding ones. Most of my family either
works, or has worked for GM in some capacity. If GM were to close up shop
here, this place would be a ghost town. Do I have a problem with people
thinking Toyota, Honda, ect, is #1? Of course not, but cheering and pleading
for GM to go belly up so they can stay #1, or just because someone once had
a 1970 Chevy that rusted, is pretty selfish, IMHO. But, as I said, nothing
was intended towards you, and you have my apologies if I made it seem like
it was.
Quote:
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| Sure it does. But they paid quite a penalty, didn't they? And now they are | an ally. | | Exactly. Should we avoid all products from those with whom we've fought? (either cold or "hot" wars)? Ridiculous. Natalie |
#46
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"80 Knight" <nospam (AT) nospam (DOT) com> wrote in message The Japanese attacking us apparently doesn't mean much to some either. Are you talking about the successful economics of modern day Japan, or their day of infamy in 1941? We gave them a heck of a defeat back then. It wasnt brag, just fact. If we want to win economically, it will again have to be no brag, just fact. |
going up, while Toyota is recalling more and more cars every day, yet at the
moment, they are #1. If GM car's lasted 500,00 miles, never failed, and were
priced nicely, would we win then? Or, would people still think Toyota's are
'better'? To some people, just having the word "Toyota" on the front grill
means the car is wonderful, regardless of how often it breaks down.
#47
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On Sat, 19 May 2007 11:08:30 -0500, n5hsr wrote: "Hachiroku ????" <Trueno (AT) AE86 (DOT) gts> wrote in message news:KwE3i.458$hw.25 (AT) trndny08 (DOT) .. On Sat, 19 May 2007 05:20:58 -0400, 80 Knight wrote: "Wickeddoll" <wickeddoll1958DieSpammersDie (AT) yahoo (DOT) com> wrote in message news:f2l5jp.cc.1 (AT) news (DOT) evilcabal.org... "BoobooBear" <Boo (AT) yahaa (DOT) com> wrote in message news:464e4e1c$0$1258$822641b3 (AT) news (DOT) adtechcomputers.com... | | "Mike Marlow" <mmarlow (AT) alltel (DOT) net> wrote in message | news:554b$464d9ac6$471fb881$26172 (AT) ALLTEL (DOT) NET... | | > <HLS (AT) nospam (DOT) nix> wrote in message | > news:gZ53i.21859$JZ3.12791 (AT) newssvr13 (DOT) news.prodigy.net... | | >> "George Orwell" <Use-Author-Supplied-Address-Header@[127.1] | >> wrote in message | >> > Toyota enjoys much lower labor costs in the United States and benefits | >> > from an undervalued yen for cars made in Japan. In the United States, | >> > this comes to about $2,500 per vehicle. | | | | >> Blah, blah, blah... | >> Toyota has the perception of being higher quality, and we pay | >> higher | > prices | >> for it. | >> They service what they sell, build a hell of a good car,and stand behind | > it. | | >> GM lost the war. | | > GM is losing the battle, but the war will never be over. Like everything | > else in life, this battleground will have continued ups and downs forever. | | > -- | | > -Mike- | > mmarlowREMOVE (AT) alltel (DOT) net | | | GM is currently planning some B-17 sorties to bomb the Toyota | facturies in | japan this summer. | | | Bombing the Japanese didn't stop us from buying their cars. The Japanese attacking us apparently doesn't mean much to some either. Sure it does. But they paid quite a penalty, didn't they? And now they are an ally. We also bought Hitler's little car in the 1960's. Now people have been trying to tell me VW is an American car! I'd like to know what drugs they're taking, so I can STAY THE HELL AWAY FROM THEM. Charles of Schaumburg VW skedaddled from the US in the 80's. The rabbit was built in PA, IIRC, but then they closed the factory. |
didn't necessarily say they were bright people.
Charles of Schaumburg
#48
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"Wickeddoll" <wickeddoll1958DieSpammersDie (AT) yahoo (DOT) com> wrote in message news:f2mrmh.370.1 (AT) news (DOT) evilcabal.org... "Hachiroku ????" , 80 Knight wrote: | | > "Wickeddoll" .. | | >> "BoobooBear"... | >> | | >> | "Mike Marlow"... | >> | | >> | > <HLS (AT) nospam (DOT) nix>... | >> | | >> | >> "George Orwell" | >> | >> in message | >> | >> > Toyota enjoys much lower labor costs in the United States and | >> benefits | >> | >> > from an undervalued yen for cars made in Japan. In the United | >> States, | >> | >> > this comes to about $2,500 per vehicle. | >> | | >> | | >> | | >> | >> Blah, blah, blah... | >> | >> Toyota has the perception of being higher quality, and we pay | >> | >> higher | >> | > prices | >> | >> for it. | >> | >> They service what they sell, build a hell of a good car,and stand | >> behind | >> | > it. | >> | | >> | >> GM lost the war. | >> | | >> | > GM is losing the battle, but the war will never be over. Like | >> everything | >> | > else in life, this battleground will have continued ups and downs | >> forever. | >> | | >> | > -- | >> | | >> | > -Mike- | >> | > mmarlowREMOVE (AT) alltel (DOT) net | >> | | >> | | >> | GM is currently planning some B-17 sorties to bomb the Toyota | >> | facturies | >> in | >> | japan this summer. | >> | | >> | | >> | | >> Bombing the Japanese didn't stop us from buying their cars. | | > The Japanese attacking us apparently doesn't mean much to some either. If you mean me, 80, you're way off. You may remember, I'm a proud Air Force veteran, and I remember Pearl Harbor very well, thank you. Nice to see you again, BTW. My apologies Natalie. I was not speaking of you, as I have known you too long to think like that. I had read too many post's yesterday (as well as articles on the NET), and my cage got rattled. As you may remember, I live right beside Oshawa, Ontario, where GM's #1 (according to JD Power) plant is. It really pains me to see people posting how they want GM (or any auto manufacture for that matter) to go belly up, as I know for a fact what it would do to my town, and the surrounding ones. Most of my family either works, or has worked for GM in some capacity. If GM were to close up shop here, this place would be a ghost town. Do I have a problem with people thinking Toyota, Honda, ect, is #1? Of course not, but cheering and pleading for GM to go belly up so they can stay #1, or just because someone once had a 1970 Chevy that rusted, is pretty selfish, IMHO. But, as I said, nothing was intended towards you, and you have my apologies if I made it seem like it was. |
Natalie
*snip*
#49
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HLS (AT) nospam (DOT) nix> ... "80 Knight" wrote in message The Japanese attacking us apparently doesn't mean much to some either. Are you talking about the successful economics of modern day Japan, or their day of infamy in 1941? We gave them a heck of a defeat back then. It wasnt brag, just fact. If we want to win economically, it will again have to be no brag, just fact. The question is though, can we win? From what I have read, GM's quality is going up, while Toyota is recalling more and more cars every day, yet at the moment, they are #1. If GM car's lasted 500,00 miles, never failed, and were priced nicely, would we win then? Or, would people still think Toyota's are 'better'? To some people, just having the word "Toyota" on the front grill means the car is wonderful, regardless of how often it breaks down. Nope - I'd love to drive an American car again. I really would like to see |
Natalie
#50
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"80 Knight" <nospam (AT) nospam (DOT) com> wrote in message news:qv6dnTe44e8LXNLbnZ2dnUVZ_o-knZ2d (AT) giganews (DOT) com... | "Wickeddoll" <wickeddoll1958DieSpammersDie (AT) yahoo (DOT) com> wrote in message | news:f2mrmh.370.1 (AT) news (DOT) evilcabal.org... | | > "Hachiroku ????" | > , 80 Knight wrote: | > | | > | > "Wickeddoll" .. | > | | > | >> "BoobooBear"... | > | >> | | > | >> | "Mike Marlow"... | > | >> | | > | >> | > <HLS (AT) nospam (DOT) nix>... | > | >> | | > | >> | >> "George Orwell" | > | >> | >> in message | > | >> | >> > Toyota enjoys much lower labor costs in the United States and | > | >> benefits | > | >> | >> > from an undervalued yen for cars made in Japan. In the United | > | >> States, | > | >> | >> > this comes to about $2,500 per vehicle. | > | >> | | > | >> | | > | >> | | > | >> | >> Blah, blah, blah... | > | >> | >> Toyota has the perception of being higher quality, and we pay | > | >> | >> higher | > | >> | > prices | > | >> | >> for it. | > | >> | >> They service what they sell, build a hell of a good car,and | > stand | > | >> behind | > | >> | > it. | > | >> | | > | >> | >> GM lost the war. | > | >> | | > | >> | > GM is losing the battle, but the war will never be over. Like | > | >> everything | > | >> | > else in life, this battleground will have continued ups and downs | > | >> forever. | > | >> | | > | >> | > -- | > | >> | | > | >> | > -Mike- | > | >> | > mmarlowREMOVE (AT) alltel (DOT) net | > | >> | | > | >> | | > | >> | GM is currently planning some B-17 sorties to bomb the Toyota | > | >> | facturies | > | >> in | > | >> | japan this summer. | > | >> | | > | >> | | > | >> | | > | >> Bombing the Japanese didn't stop us from buying their cars. | > | | > | > The Japanese attacking us apparently doesn't mean much to some either. | | > If you mean me, 80, you're way off. You may remember, I'm a proud Air | > Force | > veteran, and I remember Pearl Harbor very well, thank you. Nice to see | > you | > again, BTW. | | My apologies Natalie. I was not speaking of you, as I have known you too | long to think like that. I had read too many post's yesterday (as well as | articles on the NET), and my cage got rattled. As you may remember, I live | right beside Oshawa, Ontario, where GM's #1 (according to JD Power) plant | is. It really pains me to see people posting how they want GM (or any auto | manufacture for that matter) to go belly up, as I know for a fact what it | would do to my town, and the surrounding ones. Most of my family either | works, or has worked for GM in some capacity. If GM were to close up shop | here, this place would be a ghost town. Do I have a problem with people | thinking Toyota, Honda, ect, is #1? Of course not, but cheering and pleading | for GM to go belly up so they can stay #1, or just because someone once had | a 1970 Chevy that rusted, is pretty selfish, IMHO. But, as I said, nothing | was intended towards you, and you have my apologies if I made it seem like | it was. Okies! How are ya? |
How have you beendoing?
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