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Garage bent my valves during a cambelt change - advice please

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  #31  
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nafuk
 
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Default Re: Garage bent my valves during a cambelt change - advice please - 03-31-2007 , 04:36 AM






On 30 Mar, 18:29, "Dave Plowman (News)" <d... (AT) davenoise (DOT) co.uk> wrote:
Quote:
In article <1175258528.921357.15... (AT) o5g2000hsb (DOT) googlegroups.com>,
nafuk <neil.farr... (AT) btinternet (DOT) com> wrote:

Got the car back last Thursday after the garge had it for 5 weeks.
They told me they had to put a new battery in as the old one had gone
dead.

I'm not surprised. Very few if any modern cars can be left without running
for 5 weeks without the battery going flat - unless it was disconnected.
And I'll bet they didn't bother until they got round to doing the job,
which is a matter of hours (continuously) rather than weeks.

--
*Everybody lies, but it doesn't matter since nobody listens*

Dave Plowman d... (AT) davenoise (DOT) co.uk London SW
To e-mail, change noise into sound.
They want to charge me £230 to replace the alternator since they say
it is nothing to do with the cambelt problem. To recap, they bent the
valves whilst changing the cambelt, the engine and gearbox was
removed, new valves, guides, valves reground etc. 5 days after getting
the car back I experience difficult starting and need a few jump
starts.
The car did the same journeys the week before the valve job (early
morning, late night, with lights on) with no problems/warning lights.
5 days after getting the car back I need jump starts after using the
lights and airbag, service and anti-lock brake warning lights are
illuminated at low revs. It did start ok on a few occasions after
needing the jump start.
My question is, do you think the alernator coincidentaly died whilst
at the garge or could it have been damaged whilst at the garage?



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  #32  
Old   
Chris Whelan
 
Posts: n/a

Default Re: Garage bent my valves during a cambelt change - advice please - 03-31-2007 , 04:43 AM






nafuk wrote:

[...]

Quote:
My question is, do you think the alernator coincidentaly died whilst
at the garge or could it have been damaged whilst at the garage?
It may not be possible to give a wholly accurate answer. My opinion would be
that the time it spent waiting at the garage caused the battery to fail.
The alternator would then have been at full output for most of the time,
trying to keep the dying battery charged. This should not have killed the
alternator, but if it was near the end of its life it may have been enough
to finish it off. The truth is really that you will never know.

Whatever, the one thing I would be sure of is that the garage you have been
using should never get another penny of your money!

Chris

--
Remove prejudice to reply.


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  #33  
Old   
Duncan Wood
 
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Default Re: Garage bent my valves during a cambelt change - advice please - 03-31-2007 , 04:56 AM



On Sat, 31 Mar 2007 10:36:05 +0100, nafuk <neil.farrow1 (AT) btinternet (DOT) com>
wrote:

Quote:
On 30 Mar, 18:29, "Dave Plowman (News)" <d... (AT) davenoise (DOT) co.uk> wrote:
In article <1175258528.921357.15... (AT) o5g2000hsb (DOT) googlegroups.com>,
nafuk <neil.farr... (AT) btinternet (DOT) com> wrote:

Got the car back last Thursday after the garge had it for 5 weeks.
They told me they had to put a new battery in as the old one had gone
dead.

I'm not surprised. Very few if any modern cars can be left without
running
for 5 weeks without the battery going flat - unless it was disconnected.
And I'll bet they didn't bother until they got round to doing the job,
which is a matter of hours (continuously) rather than weeks.

--
*Everybody lies, but it doesn't matter since nobody listens*

Dave Plowman d... (AT) davenoise (DOT) co.uk London SW
To e-mail, change noise into sound.

They want to charge me £230 to replace the alternator since they say
it is nothing to do with the cambelt problem. To recap, they bent the
valves whilst changing the cambelt, the engine and gearbox was
removed, new valves, guides, valves reground etc. 5 days after getting
the car back I experience difficult starting and need a few jump
starts.
The car did the same journeys the week before the valve job (early
morning, late night, with lights on) with no problems/warning lights.
5 days after getting the car back I need jump starts after using the
lights and airbag, service and anti-lock brake warning lights are
illuminated at low revs. It did start ok on a few occasions after
needing the jump start.
My question is, do you think the alernator coincidentaly died whilst
at the garge or could it have been damaged whilst at the garage?


If it's them, then it's far more likely they've damaged the loom. If it's
the alternator then you may well just be having extreme bad luck.


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  #34  
Old   
Albert
 
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Default Re: Garage bent my valves during a cambelt change - advice please - 03-31-2007 , 06:22 AM



get a quote from elsewhere to do the work - just because they have the car
doesn't mean that you have to accept their price for the job. With their
quality of work I would let them near it again! My local good garage quoted
me 410 for a job replacing head gasket etc. I phoned around and got much
lower quotes which they matched.

"nafuk" <neil.farrow1 (AT) btinternet (DOT) com> wrote

Quote:
On 12 Mar, 17:32, neil.farr... (AT) btinternet (DOT) com wrote:
Hi, took my 2000ScenicII RXE 2.0L Auto for a cambelt change. During
the repair they made a mistake. The garage told me they turned the
engine over by hand but when they started it there was a nasty noise.
This is a "critical' engine according to Renault, which means if the
timing is wrong all thevalvesarebent. They said they may have to
send the head away to a machine shop fo new valve guides

The garage has been good about it and lent us an auto courtesey car
and will be paying for the 'extra' work. What I am concerned about is
will they do a good repair, and will faults occur after months due to
a poor repair e.g. were the pistons, rings etc. damaged?

What would you do when you went to pick the car up (it's been 3.5
weeks since the nasty noise). I was thinking of a letter stating what
happened and a 1 year guarantee.

Thank you

Got the car back last Thursday after the garge had it for 5 weeks.
They told me they had to put a new battery in as the old one had gone
dead. The following Wednesday, after filling with pertol, the car
would not start and I had to get a jump start. Next day it just about
started but I noticed warning lights for service, airbag and antilock
brakes(?) were lit. Phoned the garge and they came and took it a way
for a look on Friday (today). Phoned me later today to say it needs a
new alternator and because it is nothing to do with the original fault
I have to pay. So just a coincidence? Noticed whilst getting the jump
start a wiring harness holder bolt sheared off on the engine block,
covers not replaced and wires not attached to holders. Bear in mind
this car has given us 7 years of fault free motoring, regularly
serviced etc.

I told the garge I am taking legal advice and will get back to them.
What would you do?




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  #35  
Old   
Alt Beer
 
Posts: n/a

Default Re: Garage bent my valves during a cambelt change - advice please - 03-31-2007 , 06:52 AM




"nafuk" <neil.farrow1 (AT) btinternet (DOT) com> wrote

On 30 Mar, 18:29, "Dave Plowman (News)" <d... (AT) davenoise (DOT) co.uk> wrote:
Quote:
In article <1175258528.921357.15... (AT) o5g2000hsb (DOT) googlegroups.com>,
nafuk <neil.farr... (AT) btinternet (DOT) com> wrote:

Got the car back last Thursday after the garge had it for 5 weeks.
They told me they had to put a new battery in as the old one had gone
dead.

I'm not surprised. Very few if any modern cars can be left without running
for 5 weeks without the battery going flat - unless it was disconnected.
And I'll bet they didn't bother until they got round to doing the job,
which is a matter of hours (continuously) rather than weeks.

--
*Everybody lies, but it doesn't matter since nobody listens*

Dave Plowman d... (AT) davenoise (DOT) co.uk London SW
To e-mail, change noise into sound.

They want to charge me £230 to replace the alternator since they say
it is nothing to do with the cambelt problem. To recap, they bent the
valves whilst changing the cambelt, the engine and gearbox was
removed, new valves, guides, valves reground etc. 5 days after getting
the car back I experience difficult starting and need a few jump
starts.
The car did the same journeys the week before the valve job (early
morning, late night, with lights on) with no problems/warning lights.
5 days after getting the car back I need jump starts after using the
lights and airbag, service and anti-lock brake warning lights are
illuminated at low revs. It did start ok on a few occasions after
needing the jump start.
My question is, do you think the alernator coincidentaly died whilst
at the garge or could it have been damaged whilst at the garage?
Maybe they priced the alternator job high purposely hoping you will go
elsewhere and so muddy the water when it comes to blame re possible
damage to the loom while they sorted the engine.







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  #36  
Old   
gm
 
Posts: n/a

Default Re: Garage bent my valves during a cambelt change - advice please - 03-31-2007 , 11:59 AM



"nafuk" <neil.farrow1 (AT) btinternet (DOT) com> wrote

Quote:
On 30 Mar, 16:27, "Dave Baker" <n... (AT) null (DOT) com> wrote:
"nafuk" <neil.farr... (AT) btinternet (DOT) com> wrote in message
To adder1969, they gave us a courtesey car whilst they carried out the
'repairs'.
I don't think you're understanding this, are you? The garage is a crap
unqualified garage. You need a dealer or *proper* approved garage to fix the
faults, with the current crappy unqualified garage invoiced for the charges.
This is why you need more than just an online small claims application!




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  #37  
Old   
nafuk
 
Posts: n/a

Default Re: Garage bent my valves during a cambelt change - advice please - 04-01-2007 , 07:44 AM



On 31 Mar, 17:59, "gm" <g...@m.com> wrote:
Quote:
"nafuk" <neil.farr... (AT) btinternet (DOT) com> wrote in message

news:1175271755.533595.70760 (AT) r56g2000hsd (DOT) googlegroups.com...

On 30 Mar, 16:27, "Dave Baker" <n... (AT) null (DOT) com> wrote:
"nafuk" <neil.farr... (AT) btinternet (DOT) com> wrote in message
To adder1969, they gave us a courtesey car whilst they carried out the
'repairs'.

I don't think you're understanding this, are you? The garage is a crap
unqualified garage. You need a dealer or *proper* approved garage to fix the
faults, with the current crappy unqualified garage invoiced for the charges.
This is why you need more than just an online small claims application!
I am understaning it. We have other quotes from other garages for the
alternator, some of which are higher and some lower than the original
garage. The original garage will not be doing this work (they are a
large Suzuki garage).

I thank you for your reply but please tell me what to say to the
magistrate when asked "why I sent the bill for the alternator repair
to the original garage" i.e. what is my proof that they caused the
alternator to fail?
My current reply is: it is a bit conincidental that it suddenly failed
whilst in their care: it was working fine the day before they had it:
they are incompetent (as proven by their attempt at replacing the
cambelt and bending the valves) and so could have caused its failure
during the removal of the engine/gearbox: they damaged a loom
retaining clip - bolt sheared off: the battery also coincidentally
failed.

If I do not use small claims and send the original garage the bill for
the alternator I feel they will simply bin it. So if not small claims
what else?

Thank you



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  #38  
Old   
Steve Robinson
 
Posts: n/a

Default Re: Garage bent my valves during a cambelt change - advice please - 04-01-2007 , 08:10 AM



nafuk wrote:

Quote:
On 31 Mar, 17:59, "gm" <g...@m.com> wrote:
"nafuk" <neil.farr... (AT) btinternet (DOT) com> wrote in message

news:1175271755.533595.70760 (AT) r56g2000hsd (DOT) googlegroups.com...

On 30 Mar, 16:27, "Dave Baker" <n... (AT) null (DOT) com> wrote:
"nafuk" <neil.farr... (AT) btinternet (DOT) com> wrote in message
To adder1969, they gave us a courtesey car whilst they carried
out the 'repairs'.

I don't think you're understanding this, are you? The garage is a
crap unqualified garage. You need a dealer or proper approved
garage to fix the faults, with the current crappy unqualified
garage invoiced for the charges. This is why you need more than
just an online small claims application!

I am understaning it. We have other quotes from other garages for the
alternator, some of which are higher and some lower than the original
garage. The original garage will not be doing this work (they are a
large Suzuki garage).

I thank you for your reply but please tell me what to say to the
magistrate when asked "why I sent the bill for the alternator repair
to the original garage" i.e. what is my proof that they caused the
alternator to fail?
My current reply is: it is a bit conincidental that it suddenly failed
whilst in their care: it was working fine the day before they had it:
they are incompetent (as proven by their attempt at replacing the
cambelt and bending the valves) and so could have caused its failure
during the removal of the engine/gearbox: they damaged a loom
retaining clip - bolt sheared off: the battery also coincidentally
failed.

If I do not use small claims and send the original garage the bill for
the alternator I feel they will simply bin it. So if not small claims
what else?

Thank you


Can you prove that they damaged the alternator , coincidences do happen
so does wear and tear , its not unusaul for a failing component to
expire when removed this is not the garages fault .


Just because they bent the valves does not make them incompetent , it
means the mechanic or other employee made a mistake which i assume the
garage has rectified

--



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  #39  
Old   
Conor
 
Posts: n/a

Default Re: Garage bent my valves during a cambelt change - advice please - 04-01-2007 , 01:39 PM



In article <YrwPh.41296$Lz4.33510 (AT) newsfe7-gui (DOT) ntli.net>, gm says...
Quote:
"nafuk" <neil.farrow1 (AT) btinternet (DOT) com> wrote in message
news:1175271755.533595.70760 (AT) r56g2000hsd (DOT) googlegroups.com...
On 30 Mar, 16:27, "Dave Baker" <n... (AT) null (DOT) com> wrote:
"nafuk" <neil.farr... (AT) btinternet (DOT) com> wrote in message
To adder1969, they gave us a courtesey car whilst they carried out the
'repairs'.

I don't think you're understanding this, are you? The garage is a crap
unqualified garage. You need a dealer or *proper* approved garage to fix the
faults,
Why? What do the mechanics at a dealer or "proper approved garage" have
that you can't get elsewhere?


--
Conor

Light travels faster than sound. This is why some people appear bright
until you hear them speak.........


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  #40  
Old   
gm
 
Posts: n/a

Default Re: Garage bent my valves during a cambelt change - advice please - 04-01-2007 , 06:58 PM



nafuk" <neil.farrow1 (AT) btinternet (DOT) com> wrote

Quote:
I am understaning it. We have other quotes from other garages for the
alternator, some of which are higher and some lower than the original
garage. The original garage will not be doing this work (they are a
large Suzuki garage).

I thank you for your reply but please tell me what to say to the
magistrate when asked "why I sent the bill for the alternator repair
to the original garage" i.e. what is my proof that they caused the
alternator to fail?
My current reply is: it is a bit conincidental that it suddenly failed
whilst in their care: it was working fine the day before they had it:
they are incompetent (as proven by their attempt at replacing the
cambelt and bending the valves) and so could have caused its failure
during the removal of the engine/gearbox: they damaged a loom
retaining clip - bolt sheared off: the battery also coincidentally
failed.

If I do not use small claims and send the original garage the bill for
the alternator I feel they will simply bin it. So if not small claims
what else?
I am suggesting that given the fact they caused a highly damaging event to
occur through sheer incompetence, it is safe to nearly wholly assume that
the alternator didn't just pack in. The job on the engine they fixed really
wont be as perfect as the engine was before more than likely, so they've
caused yourself a right royal time attempting to 'sort it out'; only to
possibly shaft you again. Some garages just employ monkeys who have very
minimal - or no - qualifications.

If you're not willing to get a lawyer or solicitor at this stage, then yes
small claims is the way forward. Lawyers do cost a mint at times, so I do
empathise with your choice at the current time.




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