Can someone explain Dodge Service Dept's to me...

I took my car in for 3 issues...

1) P0404 code (EGR Valve stuck) on the odometer when I turn the key
on-off-on-off-on, except when I took it into the dealer to have them check
it out, they wouldn't even look at the EGR Valve because the code was no
longer in the computer. I told them I saw the code on the odometer display
using this method AND by using a scan tool from AutoZone. They told me the
AutoZone tool is worthless, just so they can charge $70.00 to connect
theirs, but it showed the exact same code as the ignition method.

2) My car has been hesitating, lurching, bucking, whatever you want to call
it, while maintaining a constant speed. They said they sprayed water on the
plug wires and they are arcing to ground. Need to replace the wires AND the
plugs they said! I Just had the plugs and wires changed 6 weeks ago! Top of
the line stuff too. But instead of saying to replace the wires only, they
said the plugs too! Why? My regular mechanic said they are full of BS.

3) My car clunks when I shift into a gear, and when I take off - my regular
mechanic says Torque Converter and it's killing the CV Joints. I told them
this, they said they could not duplicate the issue so they did nothing! I
picked my car up from the dealer and when i put it in gear and took off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the Torque
Convert and CV joints out - most likely because there was no computer code
for them.

Why are dealer service dept's like this? Why don't they fix your car when
you take it to them? I'm so sick of dealers. I have an extended warranty and
my guess is that they want out of it as cheaply as they can, wait till the
warranty is over, then fix the car for 2-3x what a regular mechanic will
charge you. I'm sick of it - can someone explain to me why this is?

Ticked off bad,

-TRogers

"Tom Rogers" <jeditom (AT) NO_SPAMtwcny (DOT) rr.com> wrote

I took my car in for 3 issues...

1) P0404 code (EGR Valve stuck) on the odometer when I turn the key
on-off-on-off-on, except when I took it into the dealer to have them check
it out, they wouldn't even look at the EGR Valve because the code was no
longer in the computer. I told them I saw the code on the odometer display
using this method AND by using a scan tool from AutoZone. They told me the
AutoZone tool is worthless, just so they can charge $70.00 to connect
theirs, but it showed the exact same code as the ignition method.

And if they would have replaced the EGR valve and if it didnt fix it you
would be right back at the dealer complaining because your car wasnt fixed.
You DONT replace a part just because there is a code!!!!

2) My car has been hesitating, lurching, bucking, whatever you want to
call
it, while maintaining a constant speed. They said they sprayed water on
the
plug wires and they are arcing to ground. Need to replace the wires AND
the
plugs they said! I Just had the plugs and wires changed 6 weeks ago! Top
of
the line stuff too. But instead of saying to replace the wires only, they
said the plugs too! Why? My regular mechanic said they are full of BS.

Why the hell dont you take it back to the place that put the plugs and wires
on it!!! if you spray water and see them arcing there is a
problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!!

3) My car clunks when I shift into a gear, and when I take off - my
regular
mechanic says Torque Converter and it's killing the CV Joints. I told them
this, they said they could not duplicate the issue so they did nothing! I
picked my car up from the dealer and when i put it in gear and took off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the Torque
Convert and CV joints out - most likely because there was no computer code
for them.

SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!!

Why are dealer service dept's like this? Why don't they fix your car when
you take it to them? I'm so sick of dealers. I have an extended warranty
and
my guess is that they want out of it as cheaply as they can, wait till the
warranty is over, then fix the car for 2-3x what a regular mechanic will
charge you. I'm sick of it - can someone explain to me why this is?

I can explain it to you and i have never told anyone this but your an
Idiot!!! you post a question here, or should I say you cry on here , dont
give a year make or model and expect to get answers. get a life or buy a
Ford!!

Glenn Beasley
Chrysler Technican. at the dealer!!!

Ticked off bad,

-TRogers

that post of glenn's seems to contain the same attitude she recieved at the
dealer she went to.
wonder why that is?
the main reason you got that kind of treatment from the dealers is everyone
employed there is on a comminison payplan except the owner and the office girls
so they only care about relieving you of your money and if you get the car fixed
you are doing good
in my shop we do not call our customers idiots
no wonder why we are 4 days behind and the local dealer sends the techs home at
12 from no work in the shop
maxpower wrote:

"Tom Rogers" <jeditom (AT) NO_SPAMtwcny (DOT) rr.com> wrote in message
news:464221ea$0$4698$4c368faf (AT) roadrunner (DOT) com...
I took my car in for 3 issues...

1) P0404 code (EGR Valve stuck) on the odometer when I turn the key
on-off-on-off-on, except when I took it into the dealer to have them check
it out, they wouldn't even look at the EGR Valve because the code was no
longer in the computer. I told them I saw the code on the odometer display
using this method AND by using a scan tool from AutoZone. They told me the
AutoZone tool is worthless, just so they can charge $70.00 to connect
theirs, but it showed the exact same code as the ignition method.

And if they would have replaced the EGR valve and if it didnt fix it you
would be right back at the dealer complaining because your car wasnt fixed.
You DONT replace a part just because there is a code!!!!

2) My car has been hesitating, lurching, bucking, whatever you want to
call
it, while maintaining a constant speed. They said they sprayed water on
the
plug wires and they are arcing to ground. Need to replace the wires AND
the
plugs they said! I Just had the plugs and wires changed 6 weeks ago! Top
of
the line stuff too. But instead of saying to replace the wires only, they
said the plugs too! Why? My regular mechanic said they are full of BS.

Why the hell dont you take it back to the place that put the plugs and wires
on it!!! if you spray water and see them arcing there is a
problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!!

3) My car clunks when I shift into a gear, and when I take off - my
regular
mechanic says Torque Converter and it's killing the CV Joints. I told them
this, they said they could not duplicate the issue so they did nothing! I
picked my car up from the dealer and when i put it in gear and took off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the Torque
Convert and CV joints out - most likely because there was no computer code
for them.

SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!!

Why are dealer service dept's like this? Why don't they fix your car when
you take it to them? I'm so sick of dealers. I have an extended warranty
and
my guess is that they want out of it as cheaply as they can, wait till the
warranty is over, then fix the car for 2-3x what a regular mechanic will
charge you. I'm sick of it - can someone explain to me why this is?

I can explain it to you and i have never told anyone this but your an
Idiot!!! you post a question here, or should I say you cry on here , dont
give a year make or model and expect to get answers. get a life or buy a
Ford!!

Glenn Beasley
Chrysler Technican. at the dealer!!!

Ticked off bad,

-TRogers

"maxpower" <damnnickname (AT) yahoo (DOT) com> wrote

"Tom Rogers" <jeditom (AT) NO_SPAMtwcny (DOT) rr.com> wrote in message
news:464221c2$0$9896$4c368faf (AT) roadrunner (DOT) com...
I took my car in for 3 issues...

1) P0404 code (EGR Valve stuck) on the odometer when I turn the key
on-off-on-off-on, except when I took it into the dealer to have them
check
it out, they wouldn't even look at the EGR Valve because the code was no
longer in the computer. I told them I saw the code on the odometer
display
using this method AND by using a scan tool from AutoZone. They told me
the
AutoZone tool is worthless, just so they can charge $70.00 to connect
theirs, but it showed the exact same code as the ignition method.


And if they would have replaced the EGR valve and if it didnt fix it you
would be right back at the dealer complaining because your car wasnt
fixed.
You DONT replace a part just because there is a code!!!!

I didn't ask them to replace it! All I asked them to do was to physically
check the EGR
Valve to make sure it was working ok. That's it - period. They did not,
because there
was no code at the time.

2) My car has been hesitating, lurching, bucking, whatever you want to
call
it, while maintaining a constant speed. They said they sprayed water on
the
plug wires and they are arcing to ground. Need to replace the wires AND
the
plugs they said! I Just had the plugs and wires changed 6 weeks ago! Top
of
the line stuff too. But instead of saying to replace the wires only, they
said the plugs too! Why? My regular mechanic said they are full of BS.

Why the hell dont you take it back to the place that put the plugs and
wires
on it!!! if you spray water and see them arcing there is a
problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!!

This problem did NOT exist when the plugs and wires were changed out. The
car IS going back to them tomorrow, but the EGR problem came up BEFORE the
plugs and wires were changed. AND the regular mechanic used the OEM parts at
a lower price than what a dealer would charge for them.

3) My car clunks when I shift into a gear, and when I take off - my
regular
mechanic says Torque Converter and it's killing the CV Joints. I told
them
this, they said they could not duplicate the issue so they did nothing! I
picked my car up from the dealer and when i put it in gear and took off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the Torque
Convert and CV joints out - most likely because there was no computer
code
for them.

SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!!

Because I have an extended warranty - Chrysler Added Care Plus - that will
cover
this crap. Why pay much more than you have to? I have a $100.00 deductible,
that
is a heck of a lot better than $750.00 or so to tear apart the transmission.

I have a right to voice my opinion in a public forum such as this. You have
a problem
with my rant because you are a dealer tech, but it's not directed at you, so
take it
easy!

Why are dealer service dept's like this? Why don't they fix your car when
you take it to them? I'm so sick of dealers. I have an extended warranty
and
my guess is that they want out of it as cheaply as they can, wait till
the
warranty is over, then fix the car for 2-3x what a regular mechanic will
charge you. I'm sick of it - can someone explain to me why this is?

I can explain it to you and i have never told anyone this but your an
Idiot!!! you post a question here, or should I say you cry on here , dont
give a year make or model and expect to get answers. get a life or buy a
Ford!!

So I'm an "idiot" because a Dodge dealer service dept did not do their job
right and
I chose to rant about it on a public forum? I didn't name names either.
If it makes you feel better to resort to name calling, feel free - I have
broad shoulders.
Whatever floats your boat.

Look, I did NOT post my year/make/model because I DON'T want someone on here
to tell me what is/might be wrong. I just want to know why you take a car
to a dealer, tell them specifically what the problem(s) are, just ask them
to check
it out and PHYSICALLY see if the EGR is ok, PHYSICALLY see that the Torque
Converter is ok,
PHYSICALLY see that the CV joints are ok. But it seems like, if there is no
computer code,
there's no problem.

And that's MY problem. I asked them to PHYSICALLY check it out, you know,
get their hands dirty,
but they refused because there is no computer code.

Stop taking offense because you work for a dealer. This is NOT aimed at
Glenn Beasley, but
the dealer service centers that I have been to (2 of them). They charge WAY
too much for labor,
over-price all their parts, and then don't troubleshoot all the issues fully
or correctly.

If I did my job this way, I would not have a job.

Glenn Beasley
Chrysler Tech. at the dealer!!


Ticked off bad,

-TRogers

"Tom Rogers" <jeditom (AT) nospam (DOT) twcny.rr.com> wrote

"maxpower" <damnnickname (AT) yahoo (DOT) com> wrote in message
news:hPWdnY6xAr14o9_bnZ2dnUVZ_oipnZ2d (AT) comcast (DOT) com...

"Tom Rogers" <jeditom (AT) NO_SPAMtwcny (DOT) rr.com> wrote in message
news:464221c2$0$9896$4c368faf (AT) roadrunner (DOT) com...
I took my car in for 3 issues...

1) P0404 code (EGR Valve stuck) on the odometer when I turn the key
on-off-on-off-on, except when I took it into the dealer to have them
check
it out, they wouldn't even look at the EGR Valve because the code was
no
longer in the computer. I told them I saw the code on the odometer
display
using this method AND by using a scan tool from AutoZone. They told me
the
AutoZone tool is worthless, just so they can charge $70.00 to connect
theirs, but it showed the exact same code as the ignition method.


And if they would have replaced the EGR valve and if it didnt fix it
you
would be right back at the dealer complaining because your car wasnt
fixed.
You DONT replace a part just because there is a code!!!!

I didn't ask them to replace it! All I asked them to do was to physically
check the EGR
Valve to make sure it was working ok. That's it - period. They did not,
because there
was no code at the time.

You have to connect a scan tool to properly test the EGR and or check
monitors. More then likely you didnt want to pay the diagnostic test to have
tis done or they would have done it

2) My car has been hesitating, lurching, bucking, whatever you want to
call
it, while maintaining a constant speed. They said they sprayed water on
the
plug wires and they are arcing to ground. Need to replace the wires AND
the
plugs they said! I Just had the plugs and wires changed 6 weeks ago!
Top
of
the line stuff too. But instead of saying to replace the wires only,
they
said the plugs too! Why? My regular mechanic said they are full of BS.

Top of the line wires? did it just go from top of the line to now MOPAR
wires?. If the top of the line wires fouled a plug the technician would have
wanted to cover his ass and replace the fouled plug as well because you
would have been complaining that the misfire was still there

Why the hell dont you take it back to the place that put the plugs and
wires
on it!!! if you spray water and see them arcing there is a
problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!!

This problem did NOT exist when the plugs and wires were changed out. The
car IS going back to them tomorrow, but the EGR problem came up BEFORE the
plugs and wires were changed. AND the regular mechanic used the OEM parts
at
a lower price than what a dealer would charge for them.

If you used OEM parts that were 6 weeks old they would have been covered
under the warranty and the dealer would have replaced them for free. if the
wires were arcing they were cheap parts

3) My car clunks when I shift into a gear, and when I take off - my
regular
mechanic says Torque Converter and it's killing the CV Joints. I told
them
this, they said they could not duplicate the issue so they did nothing!
I
picked my car up from the dealer and when i put it in gear and took
off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the
Torque
Convert and CV joints out - most likely because there was no computer
code
for them.

SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!!

Because I have an extended warranty - Chrysler Added Care Plus - that will
cover

Chrysler added care plus does NOT cover EGR valves!!!

this crap. Why pay much more than you have to? I have a $100.00
deductible,
that
is a heck of a lot better than $750.00 or so to tear apart the
transmission.

I have a right to voice my opinion in a public forum such as this. You
have
a problem
with my rant because you are a dealer tech, but it's not directed at you,
so
take it
easy!

I have no problem of your rant, im voicing my opinion just as you are and im
not in any way offended by what you say. You are taking you car and having
someone else check it out and crying Warranty. then when you take it to the
dealer you dont want to pay to have it checked out because some "Philthy"
said it was bad

Why are dealer service dept's like this? Why don't they fix your car
when
you take it to them? I'm so sick of dealers. I have an extended
warranty
and
my guess is that they want out of it as cheaply as they can, wait till
the
warranty is over, then fix the car for 2-3x what a regular mechanic
will
charge you. I'm sick of it - can someone explain to me why this is?

As I stated, your plan does not cover EGR Valves. is this EGR valve causing
your other problems that set the code???

I can explain it to you and i have never told anyone this but your an
Idiot!!! you post a question here, or should I say you cry on here ,
dont
give a year make or model and expect to get answers. get a life or buy a
Ford!!

So I'm an "idiot" because a Dodge dealer service dept did not do their job
right and
I chose to rant about it on a public forum? I didn't name names either.
If it makes you feel better to resort to name calling, feel free - I have
broad shoulders.
Whatever floats your boat.

No your an idiot because you think a technician is going to look at your car
and fix it based on what another "Philthy" said was wrong with it.
Apparently the shop that put the plugs and wires on it 6 weeks ago
misdiagnoised your problem, put cheap parts on your car and now they cant
fix it so they tell you it is warranty!!

Look, I did NOT post my year/make/model because I DON'T want someone on
here
to tell me what is/might be wrong. I just want to know why you take a car
to a dealer, tell them specifically what the problem(s) are, just ask them
to check

O yea, Now that makes alot of sense!!
You tell them what is wrong with the vehicle or just ask them to check and
dont want to pay the diagnostic charge

it out and PHYSICALLY see if the EGR is ok, PHYSICALLY see that the Torque
Converter is ok,
PHYSICALLY see that the CV joints are ok. But it seems like, if there is
no
computer code,
there's no problem.

And that's MY problem. I asked them to PHYSICALLY check it out, you know,
get their hands dirty,
but they refused because there is no computer code.

Stop taking offense because you work for a dealer. This is NOT aimed at
Glenn Beasley, but
the dealer service centers that I have been to (2 of them). They charge
WAY
too much for labor,
over-price all their parts, and then don't troubleshoot all the issues
fully
or correctly.

Over priced all parts?? What the ones that dont cause arcing when water is
sprayed on them?

If I did my job this way, I would not have a job.


Glenn Beasley
Chrysler Tech. at the dealer!!


Ticked off bad,

-TRogers

"philthy" <dbrider (AT) cac (DOT) net> wrote

that post of glenn's seems to contain the same attitude she recieved at
the
dealer she went to.

She is a he. Are you drinking on the job again Philthy? Tom is a guy!!

wonder why that is?
the main reason you got that kind of treatment from the dealers is
everyone
employed there is on a comminison payplan except the owner and the office
girls
so they only care about relieving you of your money and if you get the car
fixed
you are doing good

The independent shop replaced the plugs and wires and then cry Warranty
because they couldnt fix it, thus blowing it off to the dealer as one of
your tactics.

in my shop we do not call our customers idiots

No in your shop you sell parts and dont put them on so you can sell them on
the internet as you have been doing in the past. Probably the reason why the
dealer fired you in the first place. Busted?

no wonder why we are 4 days behind and the local dealer sends the techs
home at
12 from no work in the shop

Yea because you cant fix the vehicles correctly and everything backs up!!

maxpower wrote:

"Tom Rogers" <jeditom (AT) NO_SPAMtwcny (DOT) rr.com> wrote in message
news:464221ea$0$4698$4c368faf (AT) roadrunner (DOT) com...
I took my car in for 3 issues...

1) P0404 code (EGR Valve stuck) on the odometer when I turn the key
on-off-on-off-on, except when I took it into the dealer to have them
check
it out, they wouldn't even look at the EGR Valve because the code was
no
longer in the computer. I told them I saw the code on the odometer
display
using this method AND by using a scan tool from AutoZone. They told me
the
AutoZone tool is worthless, just so they can charge $70.00 to connect
theirs, but it showed the exact same code as the ignition method.

And if they would have replaced the EGR valve and if it didnt fix it
you
would be right back at the dealer complaining because your car wasnt
fixed.
You DONT replace a part just because there is a code!!!!

2) My car has been hesitating, lurching, bucking, whatever you want to
call
it, while maintaining a constant speed. They said they sprayed water
on
the
plug wires and they are arcing to ground. Need to replace the wires
AND
the
plugs they said! I Just had the plugs and wires changed 6 weeks ago!
Top
of
the line stuff too. But instead of saying to replace the wires only,
they
said the plugs too! Why? My regular mechanic said they are full of BS.

Why the hell dont you take it back to the place that put the plugs and
wires
on it!!! if you spray water and see them arcing there is a
problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!!

3) My car clunks when I shift into a gear, and when I take off - my
regular
mechanic says Torque Converter and it's killing the CV Joints. I told
them
this, they said they could not duplicate the issue so they did
nothing! I
picked my car up from the dealer and when i put it in gear and took
off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the
Torque
Convert and CV joints out - most likely because there was no computer
code
for them.

SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!!

Why are dealer service dept's like this? Why don't they fix your car
when
you take it to them? I'm so sick of dealers. I have an extended
warranty
and
my guess is that they want out of it as cheaply as they can, wait till
the
warranty is over, then fix the car for 2-3x what a regular mechanic
will
charge you. I'm sick of it - can someone explain to me why this is?

I can explain it to you and i have never told anyone this but your an
Idiot!!! you post a question here, or should I say you cry on here ,
dont
give a year make or model and expect to get answers. get a life or buy a
Ford!!

Glenn Beasley
Chrysler Technican. at the dealer!!!

Ticked off bad,

-TRogers

"Tom Rogers" <jeditom (AT) NO_SPAMtwcny (DOT) rr.com> wrote

I took my car in for 3 issues...


Why are dealer service dept's like this? Why don't they fix your car when
you take it to them?

That's a good question. I'll just add, though, that while your thinking on
1 and 2 are pretty good, your ideas about 3 are insane. This is where a car
is just magic. If you don't know how anything works, then anything is
possible. When somebody says the torque converter is wearing out the CV
joints, they're just crazy. Maybe you didn't do a good job of relating what
he really said, but I can tell that the reason they didn't fix #3 is they're
not insane.

"Tom Rogers" <jeditom (AT) nospam (DOT) twcny.rr.com> wrote

So I'm an "idiot" because a Dodge dealer service dept did not do their job
right and
I chose to rant about it on a public forum?

It's none of my business, but I think he meant something else. Ignorance
doesn't mix with criticism. If you don't know how your car works, you're
not really in a position to criticize somebody else who actually can fix it.
This deliberate car ignorance is a widespread problem, certainly, and it's
resulted in a lot of people being exploited by mechanics, but it's also
resulted in a lot of mechanics being defamed by people who were completely
incompetent to form an opinion.

You have every right to express an opinion, but you don't have any skill to
base one on. See the distinction?

Tom Rogers wrote:

3) My car clunks when I shift into a gear, and when I take off - my regular
mechanic says Torque Converter and it's killing the CV Joints. I told them
this, they said they could not duplicate the issue so they did nothing! I
picked my car up from the dealer and when i put it in gear and took off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the Torque
Convert and CV joints out - most likely because there was no computer code
for them.

I don't know about the problems you are having with the dealer service
department, but the classic symptom of CV joint failure is clicking when
you accelerate around a corner. Your problem sounds like a broken motor
mount. Did anybody mention that possibility? It's really easy to check
for this.

No your an idiot because you think a technician is going to look at your
car
and fix it based on what another "Philthy" said was wrong with it.
Apparently the shop that put the plugs and wires on it 6 weeks ago
misdiagnoised your problem, put cheap parts on your car and now they cant
fix it so they tell you it is warranty!!

There was NO problem when I replaced the plugs and wires, it was just a
regular maintenance.
You ought to know that plugs and wires are NOT covered under ANY warranty,
so how can
you say "...put cheap parts on your car and now they cant fix it so they
tell you it is warranty!!"