"Frank Boettcher" <fboettcher (AT) comcast (DOT) net> wrote

Rubbish. The Nutshell Handbook people have responded officially on
alt.terminals, I once got a couple free books by recommending them on
that group.

Cisco Systems also regularly responds to posts on the Cisco NSP mailing
list,
however they do use (and freely admit using) an alias to do so. They also
often post official security notices there, at the same time they post them
elsewhere.

The biggest reason more companies do not participate in back-and-forth
forums such as on Usenet is that in the typical larger company, the VP of
Marketing is in his or her 50's and came of age in business years before the
Internet
was any kind of force to be rekoned with. They simply do not really
understand
how to deal with it. Give it another 20 years and they will be all over the
Internet's forums.

Anyone who has grown up with these forums knows how to handle them
and not to get drawn into quagmires. The problem is the usual decision
makers have not grown up with these forums.

Ted

"Frank Boettcher" <fboettcher (AT) comcast (DOT) net> wrote

Rubbish. The Nutshell Handbook people have responded officially on
alt.terminals, I once got a couple free books by recommending them on
that group.

Cisco Systems also regularly responds to posts on the Cisco NSP mailing
list,
however they do use (and freely admit using) an alias to do so. They also
often post official security notices there, at the same time they post them
elsewhere.

The biggest reason more companies do not participate in back-and-forth
forums such as on Usenet is that in the typical larger company, the VP of
Marketing is in his or her 50's and came of age in business years before the
Internet
was any kind of force to be rekoned with. They simply do not really
understand
how to deal with it. Give it another 20 years and they will be all over the
Internet's forums.

Anyone who has grown up with these forums knows how to handle them
and not to get drawn into quagmires. The problem is the usual decision
makers have not grown up with these forums.

Ted

On Fri, 23 Dec 2005 21:39:25 -0800, "Ted Mittelstaedt"
<tedm (AT) toybox (DOT) placo.com> wrote:

So let me see, what part is rubbish. That my (ex)company does not
participate in unmoderated news groups. They don't, but they provide
internet access to customers on a moderated basis from a company site.

That marketing managers in their fifties can't/don't understand the
internet? I'm in my late fifties, was (before retiring) a policy
maker, and agreed with the policy of avoiding unmoderated forums. And
the policy was presented by younger marketing people. Additionally, I
use the internet everyday and participate in a number of newsgroups
and fully understand the process.

And what do you mean handle them? When drawn into a debate with a
troll who might be using several sockpuppets and playing loose with
the truth, you can't win. So you have to ignore. In which case a
good portion of the population thinks that statements are true because
you haven't challenged.

And why should a company waste time doing so?

Of course you don't have to believe any of this because I am not
required to establish my credibility.

Frank

Frank Boettcher wrote:
Thats funny! it takes an idiot to argue with a troll,what idiot
company would hire
a person for battling usenet trolls? LOL!!!!



--



http://www.hostmybb.com/phpbb/index.php?mforum=rftg
B-N-Ps, no B no Ps,no spam, trades,post,chat
come join!

Companies generally will not participate in wild-west style debate in
anonymous forums because their objectives are not the same as the
customers.

Companies build things, and the reason why they build things a certain
way is to meet a wide range of objectives (financial, legal,
liability, etc).

Customers want products that keep working year after year after year,
with no maintainence, repair, etc.

Companies want products to wear out at a predictable, controlled way.
They don't want to hear anyone belly-ache about their products in
forums, and they really don't have anything to say (publically) about
problems because to them, there's supposed to be problems that result
in turn-over and new sales.

Participation in forums can lead to liability issues (we told you
about this or that problem, you responded with platitudes, but at
least you responded, so there is a paper trail about what you knew as
a corporation about this or that problem).

MoPar Man wrote:
The fact is, smaller companies pay attention, whether they admit it or
not. Bigger companies don't but their lower-down people do.

To the extent Usenet changes buying habits, corporations will slowly
change as their business depends on it. But the fact is, new car sales
have nothing to do with Usenet. The automotive aftermarket, at least in
certain segments, very much does see effects as people generally find
out that Plug Wire X or Snake Oli Y does or does not work.

engineers pop in from time to time and i could care less about a american
company that sells out the country so the board can exucate the golden
parachute retiremant plan in place and get billions in stocks and cash such as
lutz anbd his cronies did and now hes starting over at gm
one guy in the jeep group got sued by the fucking cheap ass germans and lost
everything he owned becasue he used the word jeep

Nomen Nescio wrote:

Extraordinary. It is winter and yet you have been touched by the heat.

DAS

For direct contact replace nospam with schmetterling
---

"philthy" <dbrider (AT) cac (DOT) net> wrote

This part is what he meant was rubbish:

He and Nomen are a pair, aren't they? There's one conversation that I
wouldn't want to miss.

"Dori A Schmetterling" <ng (AT) nospam (DOT) co.uk> wrote