Is this newsgroup monitored by Chrysler?

#31

Ted Mittelstaedt wrote:

Quote:

"Bill Putney" <bptn (AT) kinez (DOT) net> wrote in message
news:dornfd$nl7$1 (AT) news1 (DOT) greatnowhere.com...

Ted Mittelstaedt wrote:

...If your answer WAS bullcrap, then guess what - the troll has a point,

and

you better figure out how to make changes in your company so that you
don't have to give out bullcrap answers.

If your answer wasn't bullcrap, then everyone on the forum is going to
be able to see it, and you have nothing really to worry about.

That's assuming the company wants to have an honest dialogue and not
hide problems.
I can think of many genuine problems that DC and GM and
Ford purposely ignore and know that if they bide their time, they (the
problems) will just fade away (the modern "We're no worse than anybody
else" business philosophy). If they made an obvious presence on usenet,
they would never be off the hook in addressing genuine problems. In the
present culture of the automotive industry, I don't see how they could
maintain a presence - it would be, as Jeff Foxworthy would say,
pandalerium. The answers would be cleared thru a legal team, and would
be of no value to the consumer due to protecting their own interests and
obfuscating the fact behind the real problems that they had no interest
in fixing. If it doesn't help their bottom line, then there is "no
value added". IMO it would either be a PR and legal nightmare *or*
worthless information (designed to obfuscate). You can be assured it
would not be the former.

Bill, I hate to break it to you but the new car buyers DO NOT WANT
the automakers to address problems. If the new car purchasers actually
based buying decisions on the automakers addressing problems we would
have seen the automakers on Usenet years ago.

It's not the fault of the automakers. New car buyers only seem to use
emotional reactions to buying cars, not logical, as I've already posted,
that's why the automakers are not here, once again as I've already posted.

The issue I was addressing is that a great many products are in fact NOT
purchased based on emotional advertising gimmickry, and those companies
can benefit by a Usenet presence. Ole Frank there was arguing with me
because he thinks all companies sell products to exactly the same kinds
of markets as the new car buyer market, thus usenet is worthless for all
companies. I say that's bullcrap and I'm still saying it's bullcrap.

Now, I don't know the exact figures but let's assume for a moment that
the average car has a 15 year lifespan, and is sold an average of 4
times during that lifespan, or in other words averages 3-4 years with
each owner. (feel free to replace these with your own guesstimates)
That means that every year, only 25% of ALL car sales are NEW cars,
the remaining 75% of car sales are the previous years new cars that
are now being sold as used cars.

In short, 75% of the people buying cars out
there in any given time are NOT the market that the automakers are
building cars for. Think of that next time you wonder why the hell we
get such ass-backwards styling and designs in vehicles. It is only a
somewhat smallish minority of car buyers that the automakers are
building cars for.

Ted

OK - got it!

Bill Putney
(To reply by e-mail, replace the last letter of the alphabet in my
address with the letter 'x')

#32

Ted Mittelstaedt wrote:

Quote:

buying decisions on the automakers addressing problems we would
have seen the automakers on Usenet years ago.

No.

You can't download a fix for your car. A faulty switch, a rattle in
your dashboard, a sticking window. Because you can't download a fix
for items like that, there is no natural link between on-line forums
and most real-world physical items. Where is the
"->Support->Download" section on your average car-maker's web site?

Naturally the same can't be said when it comes to computers or other
software-based appliances.

#33

"MoPar Man" <MoPar (AT) Man (DOT) com> wrote

Quote:

Ted Mittelstaedt wrote:

buying decisions on the automakers addressing problems we would
have seen the automakers on Usenet years ago.

No.

You can't download a fix for your car. A faulty switch, a rattle in
your dashboard, a sticking window. Because you can't download a fix
for items like that, there is no natural link between on-line forums
and most real-world physical items. Where is the
"->Support->Download" section on your average car-maker's web site?

However you CAN address problems people report with specific
dealerships in an online forum. Remember that the general public
looks at a dealership as just another arm of the automaker, and all
the automaker advertising supports this fiction. If new car buyers
actually used postings on Usenet in selecting a dealership to buy
from, rather than some cheap gag come-on in the local newspaper,
(or whatever strange criteria they use) the dealerships would be
on Usenet like flies on a piece of rotting shit, and the automakers
would certainly jump in, in an effort to manage the "image" of the
automaker, rather than letting the dealerships do as they please.

Ted

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Is this newsgroup monitored by Chrysler?

Chrysler Dodge, Plymouth, Jeep, Eagle, etc info/talk (rec.autos.makers.chrysler)

Re: Is this newsgroup monitored by Chrysler? - 12-28-2005 , 08:44 AM

Re: Is this newsgroup monitored by Chrysler? - 12-28-2005 , 09:36 AM

Re: Is this newsgroup monitored by Chrysler? - 12-29-2005 , 04:52 AM