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Honda complaints
Honda/Acura Vehicles Discussion group for Honda/Acura vehicles. (alt.autos.honda)
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#11
 
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Re: Honda complaints -
01-13-2005
, 08:42 PM
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Larry wrote: And you think the Toyota dealer will give you a loaner? Very few dealers provide loaners.....unless you bought the extended waranty that provides that in the contract. "willhaney" <willhaney.1i3ag1 (AT) realcaraudio (DOT) com> wrote in message news:willhaney.1i3ag1 (AT) realcaraudio (DOT) com... We bought our brand new Honda Odyssey from Norm Reeves Honda of Huntington Beach, CA. One day we received a letter explaining that the transmission had had problems and that the transmission warranty would be extended to 100,000 miles and 7 years. Great! Sure enough this year, 2004, the transmission has started acting up. I called my local dealer and was informed that not only would they not look at it on a Saturday they would not repair it on a Saturday. Furthermore, Norm Reeves Honda would require 4 days or more to repair it. Well. Surely they would supply me with a loaner until the repairs had been completed, since it was they who had sold me the defective product. I talked to everyone that I could; no one would help me. I would have to rent a car for the full time the Odyssey was in the shop. No guarantees how long that would be. I then started sending emails to Norm Reeves (contacthb (AT) normreeves (DOT) com), 20 in all asking for someone to contact me and help me. I did not get one response. That is why I find myself here to tell anyone who would listen. DON'T BUY CARS FROM HONDA AND ESPECIALLY NOT FROM NORM REEVES HONDA OF HUNTINGTON BEACH. Next time it's a Toyota. 'Norm Reeves' (www.willhaney.com/NormReeves) -- willhaney ------------------------------------------------------------------------ Posted via RealCarAudio.com - The checkmate of the caraudio community. http://www.RealCarAudio.com willhaney's Profile: http://www.realcaraudio.com/forums/m...fo&userid=4302 View this thread: http://www.realcaraudio.com/forums/s...?threadid=8671 I know this doesn't help you Huntington Beach, but Frank Leta Honda in St. Louis provides loaner cars. Three days before Christmas they had to order a fast idle valve for my 1994 Accord, but wouldn't get the part till after Christmas. They gave me a 2004 Accord V6 EX loaner for 5 days at no charge. I did have to refill the gas tank and show proof of insurance. I had another repair on this 1994, 6-months ago, and they provided a loaner car then as well. We also have a 1994 Camry and the Camry dealer does not provide loaner cars. |
Honda Corporation. This means that any Honda dealer will or will not
provide loaner cars--it's strickly up to each dealership.
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#12
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In article <yxDFd.17398$iC4.3550 (AT) newssvr30 (DOT) news.prodigy.com>, Seveer Seveer (AT) hotmail (DOT) com> wrote: Larry wrote: And you think the Toyota dealer will give you a loaner? Very few dealers provide loaners.....unless you bought the extended waranty that provides that in the contract. "willhaney" <willhaney.1i3ag1 (AT) realcaraudio (DOT) com> wrote in message news:willhaney.1i3ag1 (AT) realcaraudio (DOT) com... We bought our brand new Honda Odyssey from Norm Reeves Honda of Huntington Beach, CA. One day we received a letter explaining that the transmission had had problems and that the transmission warranty would be extended to 100,000 miles and 7 years. Great! Sure enough this year, 2004, the transmission has started acting up. I called my local dealer and was informed that not only would they not look at it on a Saturday they would not repair it on a Saturday. Furthermore, Norm Reeves Honda would require 4 days or more to repair it. Well. Surely they would supply me with a loaner until the repairs had been completed, since it was they who had sold me the defective product. I talked to everyone that I could; no one would help me. I would have to rent a car for the full time the Odyssey was in the shop. No guarantees how long that would be. I then started sending emails to Norm Reeves (contacthb (AT) normreeves (DOT) com), 20 in all asking for someone to contact me and help me. I did not get one response. That is why I find myself here to tell anyone who would listen. DON'T BUY CARS FROM HONDA AND ESPECIALLY NOT FROM NORM REEVES HONDA OF HUNTINGTON BEACH. Next time it's a Toyota. 'Norm Reeves' (www.willhaney.com/NormReeves) -- willhaney ------------------------------------------------------------------------ Posted via RealCarAudio.com - The checkmate of the caraudio community. http://www.RealCarAudio.com willhaney's Profile: http://www.realcaraudio.com/forums/m...fo&userid=4302 View this thread: http://www.realcaraudio.com/forums/s...?threadid=8671 I know this doesn't help you Huntington Beach, but Frank Leta Honda in St. Louis provides loaner cars. Three days before Christmas they had to order a fast idle valve for my 1994 Accord, but wouldn't get the part till after Christmas. They gave me a 2004 Accord V6 EX loaner for 5 days at no charge. I did have to refill the gas tank and show proof of insurance. I had another repair on this 1994, 6-months ago, and they provided a loaner car then as well. We also have a 1994 Camry and the Camry dealer does not provide loaner cars. This was probably a policy of Frank Leta Honda and not a policy of the Honda Corporation. This means that any Honda dealer will or will not provide loaner cars--it's strickly up to each dealership. I agree. |
#13
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This was probably a policy of Frank Leta Honda and not a policy of the Honda Corporation. This means that any Honda dealer will or will not provide loaner cars--it's strickly up to each dealership. |
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