On Thu, 8 Jan 2009 19:21:25 -0500, "Mike Hunter" <mikehunt2@lycos/com>
wrote:

Mike, I think you've got it a little bit wrong. The manufacturer
warrants to the owner, not the dealer. If the dealer was the one who
owned the warranty, then there would be no need to transfer the
remaining factory warranty to a new buyer. If the dealer was the one
who owned the warranty, then the factory wouldn't pay any other dealer
for performing the repair and you could only take it to the dealer you
bought it from for warranty repairs.

Jack j

On Jan 8, 8:29*pm, Retired VIP <jackj.extradots.... (AT) windstream (DOT) net>
wrote:

According to Chevy (a GM brand), warranty work can be done at any
dealer, even if it is not the one that sold the car.

http://www.chevrolet.com/warranty/frequently-asked-questions/

For someone who claims he owned dealerships, you don't have a clue.

jeff

You are free to believe whatever you wish. I cold not care less what anybody
in a NG chooses to believe but here is the way it is, the manufacturer
warrants the vehicle to its dealers, for a specific time and mileage,
period. The coverage offered is up to the manufacturer, period. Any
dealer can submit a warranty claim but if the manufacturer does not think it
is warrantable it will be charged back to the dealership that submitted the
claim, period.. Any time you call the manufacturer with a disputed
warranty claim the will TELL you to take your vehicle back to the selling
dealer, period.

I filed thousands of warranty claims to just about every manufacturer and
that is the way it is, period. Anyone who says differently is not correct,
period. If there is a dispute the vehicle owner MUST first go though the
manufacturers arbitration procedure, befor going to court as well.

The imports are the hardest, particularly Toyota, to get anything from after
the WOF time/date, Ford the easiest


"Jeff" <jeff.utz (AT) gmail (DOT) com> wrote

On Jan 8, 8:29 pm, Retired VIP <jackj.extradots.... (AT) windstream (DOT) net>
wrote:
According to Chevy (a GM brand), warranty work can be done at any
dealer, even if it is not the one that sold the car.

http://www.chevrolet.com/warranty/frequently-asked-questions/

For someone who claims he owned dealerships, you don't have a clue.

jeff

I suppose you can be adamant about this if you want, and there is some
precedent for it. I experienced this once, with a (new) '77 Chevy when a
dealer in Dayton Ohio told me to take it back to the selling dealer (in
Illinois) for warranty work. It only took about 10 seconds of staring at
him with the "you've got to be kidding" look to change his mind. I have
never had a problem with Honda, Nissan, Ford, Infiniti or Acura dealers.

I think maybe you dealt with this at a level that owners never see (and
never should see).


On 1/8/09 9:06 PM, in article 3qudnQ7l5Y2lIvvUnZ2dnUVZ_sDinZ2d (AT) ptd (DOT) net,
"Mike Hunter" <mikehunt2@lycos/com> wrote:

Thus spake "Mike Hunter" <mikehunt2@lycos/com> :

That is grade A horseshit. Are you telling me that if I buy a car in
Dallas and then move to Austin, I have to take the car back to Dallas?
I think you'll find that the FTC disagrees with you. I know the State
of Texas will.

If you have what you think is a warranty claim, you take it to the
dealer. If they agree (which they do by asking the manufactorer) then
you're covered. If not, THEN you go through the arbitration process.

- dillon I am not invalid

When you wish upon a falling star, your dreams come true.
Unless it's really a meteorite hurtling to the Earth which
will destroy all life. Then you're pretty much hosed no
matter what you wish for. Unless it's death by meteor.

Like I said you are free to believe whatever you wish. I could not care less
what anybody
in a NG chooses to believe but here is the way it is, the manufacturer
warrants the vehicle to its DEALERS, for a specific time and mileage,
period.

Any time you call the MANUFACTURER WITH A DISPUTED WARRANTY CLAIM the
MANUFACTURER will TELL you to take your vehicle back to the SELLING dealer,
period.

"Elmo P. Shagnasty" <elmop (AT) nastydesigns (DOT) com> wrote

Thanks for helping to prove the point that manufacturers warrant their
vehicles to their dealers!

QUOTE:

"Your satisfaction and goodwill are important to 'YOUR' dealer and to
Chevrolet. NORMALLY, any concerns with the sales transaction or the
operation of your vehicle will be resolved by your dealer's sales or service
departments. The first step is to discuss your concern with a member of
dealership management. Normally, concerns can be quickly resolved at that
level. To locate a Chevrolet dealer, please visit the Chevrolet Dealer
Locator.

"For more details, please visit 'your' Chevrolet dealer" END QUOTE

I might point out that if you are away from YOUR dealer you can obtain
warranty work at ANY GM dealership, as well



"Dillon Pyron" <invaliddmpyron (AT) austin (DOT) rr.com> wrote

On Jan 9, 8:11*pm, "Mike Hunter" <mikehunt2@lycos/com> wrote:
What is the color of the sky over *YOUR* planet?

The car makers do not warrant the cars to your dealer. The warranty
agreement is between the owner and the car maker. PERIOD.

When you get a clue, please let us know.

But please stop wasting bandwidth with your stupid, misleading
comments.

Jeff

Use you head dummy if the warranty was to the owner, rather than the
dealer(s,) it would be like those Extended Service plans sold by
independents, you could have the work performed by anyone and the
manufacturers would reimburse you or pay the bill. As it is you MUST go to
a dealership

Try taking any brand car to any dealer that sells that brand and start out
by telling him you "had the car worked on by THREE other dealers and they
can't fix the problem," and see what that dealer will tell you. He may
say we can look at it next month, but right now we have a too much work
scheduled for our own customers. More likely he will tell you to take it
to your selling dealer.

If you call the manufacturer with a disputed problem like that, they will
tell you the same thing. The reason is arbitration. It STARTS at the
selling dealer who made the profit on the sale, and one must first go though
arbitration to get the problem resolved. The manufacturer will send one of
its engineers to try to resolve the problem if necessary. If it can not be
resolved, one gets involved with the vehicle being replaced.

I've been there, I've been part of those situations, that's the way it is if
you agree or not.

We had a case where the owner insisted her Camry was leaking water into the
passenger compartment. We did not sell the car, our techs could not find a
source of a leak and suggest she may have had a door or window ajar. Since
we could not find a "causal part" and the car was over one year 12K, Toyota
tuned us down for reimbursement and we absorbed the cost.

She returned and we told her to take it too her selling dealer around twenty
miles away. That dealer called us so as not to repeat our work. The
result was they too could not find a leak source. Later our road rep asked
us to take the car and remove the inter trim, except for the head liner, for
which Toyota would reimburse us. We said we will do that but at our shop
rate, not the warranty rate, they agreed.

An assembly plant Field Engineer came and took the car though our car wash
TEN times, after which he said that car does not leak. I asked what do you
want is to tell the owner. Tell her that car does not leak!

The result was the selling dealer picked the car up with a flat bed and
Toyota offered her a new, current model car at net invoice, net invoice for
the Camry when new and charged her mileage. She settled for a lower cost
Corolla for a cost around $1,000.

By the way were did you ever get the idea I even owned a dealership? I was
Group Sales Manager for a partnership and own a fleet service business but I
never owned a dealership nor did I ever say I did.



"Jeff" <jeff.utz (AT) gmail (DOT) com> wrote

On Jan 9, 8:11 pm, "Mike Hunter" <mikehunt2@lycos/com> wrote:
What is the color of the sky over *YOUR* planet?

The car makers do not warrant the cars to your dealer. The warranty
agreement is between the owner and the car maker. PERIOD.

When you get a clue, please let us know.

But please stop wasting bandwidth with your stupid, misleading
comments.

Jeff

I never said selling dealer ONLY. What I tried to point out was the fact
that vehicles are warranted by the manufacturer to their DEALERS NOT to the
customer.

When the reference was made to calling the manufacturer about a warranty
PROBLEM, what I said was, if you do they will tell you to contact your
SELLING dealer because DISPUTED warranty claims MUST go to the selling
dealer and that is a fact, whether you choose to believe it or not.

Remember: it's better to be silent than to let people think you have a
comprehension problem,
than to open your mouth and remove all doubt.



"Elmo P. Shagnasty" <elmop (AT) nastydesigns (DOT) com> wrote