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#1
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#2
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The district service manager came in about that time and was told of the > situation, he immediately blamed it on the way I drive and as he wasn't in the car, he couldn't vouch for the type of braking I was doing........after showing him the pads and explaining how they were positioned on the car - he and the service manager agree to warrant the brake job. |
#3
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Thanks to everyone who responded - it is very interesting to hear about the brake issues this accord seems to have............ I went back to the dealer with brake pads in hand, found my sales person and requested to see the service manager with him in tow. I showed the service manager the brake pads (the front pads looked brand new and the inside rear pads were worn totally out) - I explained to him that the dealership called me and told me the pads needed replacing and the rotors needed turning. Clearly to me this wasn't the case and they had charged me a whopping $467.00 for the repair. I explained my beef wasn't so much with the price, but I was told the front needed replacing and the fact that after only 27K miles the rear needed replacing. Just so happened, the district service manager was in town.............data point to remember in just a minute. The service tech was called into the office and he explained that it was a nominal fee to replace the pads once the wheel was torn down to a point that the rotors could be removed and turned - a point I half agreed with. The technician explains Honda has known about the problem for several years on the rear disk pads and how they wear out very quickly, they used to cover them under warranty, but Honda stopped the practice as everyone had the problem. I explained that in normal circumstances, the front pads wore before the rear pads and they agreed.......I again, reached for the pads and showed them how the rear pads (only the inside pads) were worn out, while the outer pads and both of the front pads looked OK..............I stated it looked like an issue with the brake design or the pads weren't floating properly, either case, it should be a warranty issue. The district service manager came in about that time and was told of the situation, he immediately blamed it on the way I drive and as he wasn't in the car, he couldn't vouch for the type of braking I was doing........after showing him the pads and explaining how they were positioned on the car - he and the service manager agree to warrant the brake job. Obviously, I was pleased and feel much better, but am still concerned about whether or not I have an issue with the brakes ................. guess I will find out in another 27K miles! Again, thought you all would appreciate the saga..............and how happy it all turned out (maybe).! Hope all is well........ Dale He then starts to explain that he isn't sure of my type of driving, but it looked like the brakes were used quite heavily.....at which I explained most of them were interstate miles to which he explained " that was the problem, my high rate of speed and as I came off the interstate ramps, I was |
#4
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The district service manager came in about that time and was told of the situation, he immediately blamed it on the way I drive and as he wasn't in the car, he couldn't vouch for the type of braking I was doing........after showing him the pads and explaining how they were positioned on the car -he and the service manager agree to warrant the brake job. Obviously, I was pleased and feel much better, but am still concerned about whether or not I have an issue with the brakes ................. guess I will find out in another 27K miles! Again, thought you all would appreciate the saga..............and how happy it all turned out (maybe).! Hope all is well........ Dale He then starts to explain that he isn't sure of my type of driving, but it looked like the brakes were used quite heavily.....at which I explained most of them were interstate miles to which he explained " that was the problem, my high rate of speed and as I came off the interstate ramps, I was |
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