Is this a common problem in the Lexus RX350? I had a very unsatisfying
experience today at the Lexus dealership. I wanted to get a new windshield
for my new RX350 because of distortion. Basically I was told that it's
normal or common and they've replaced some before only to find that the new
one had it as well. I asked if this was problem with the RX330 and the
service guy said he didn't recall it being an issue.

I was told that I had to come back and let some "rep" look at it and decide
whether to approve a new windshield.

I'm very disappointed... I was disappointing in my first Lexus, the ES300
because of the lugging and lack of responsiveness. The RX350 is better but
now the windshield issue is not pleasing at all nor the service I got at the
dealership in Grapevine, TX. They should have told me on the phone that they
couldn't replace a distorted windshield without approval first without me
having to go down there and find out.

So does anyone notice distortion in their windshield? I can see it while
driving and if you're just sitting in the car, you can see it by bobbing
your head up and down. It's hard to describe, but creates "waves". My wife
said it was like looking through eyeglasses that aren't your prescription.

Next time get a Buick....
"Albert Wiersch" <no.spam (AT) nospam (DOT) com> wrote

I have a small amount of distortion in 2004 windshield. Never saw the
need to replace it.

stu wrote:

The distortion in my RX350 is right in the way of looking out the windshield
during normal driving. When I'm driving and moving up and down in the seat,
the view becomes "wavey" in certain spots. It's not pleasant.

What kind of distortion do you have in your 2004 windshield?

The dealership where I bought it says they are going to replace it under
warranty. I hope that takes care of the problem.

Albert

"CFL" <mrollie (AT) hotmail (DOT) com> wrote

If you look toward the right side from the driver's seat the is some
just above the dash.



Albert Wiersch wrote:

Albert Wiersch wrote:
I hope that takes care of the problem.
Please let us know!

Yes! Sewell of Fort Worth picked up the car and put a new windshield in it.
It is much better. Any distortion now is probably just normal distortion
(much harder to see).

Park Place in Grapevine, TX never called me back about it. I'm still
disappointed of the service there and them making me drive out there only to
tell me there was nothing they could do and I'd have to come back later.

Albert


"Jules" <jhgskldhgskldhgskcvbyren (AT) dhgkjhdytrn (DOT) com> wrote

Albert Wiersch wrote:
Your experience with Sewell Lexus of Fort Worth and Park Place
Lexus of Grapevine is very interesting, Albert. Interesting because it
mirrors mine. I bought a Lexus from Sewell years ago and had nothing
but extremely pleasing visits for service there. When I bought another
Lexus a couple of years ago I purchased one from Park Place because they
had the one I wanted in stock and it was only a couple of miles farther
from my house. However, I was underwhelmed by my visits for routine
service and then I had a totally unsatisfactory encounter when I took my
Lexus in for body work after my wife backed into a trailer. I was so
pissed I asked my car back and drove straight to Sewell where I got
prompt and courteous attention even though they knew I had bought the
car from Park Place. That's where I take the vehicle now, and that's
where I'll buy my next one. If they shut down, leaving Park Place as
the only local Lexus dealer, I'll buy something different.

mdh

Interesting indeed. It's too bad Park Place is so much closer for me than
Sewell (I'm near Denton), otherwise there would be no benefit to me going to
Park Place in Grapevine.

By the way, another incident that was annoying at Park Place was getting
charged for a loaner car when we shouldn't have. Took a few calls and more
than an hour of wasted time to get that resolved. If I buy another Lexus,
Sewell in Fort Worth will most likely get my business again.

Albert


"Michael D. Henderson" <m2hb (AT) sbcglobal (DOT) net> wrote

Thank you. I get my 350 tomorrow!

Albert Wiersch wrote: