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toyota vs nissan
Lexus Discussions about Lexus cars and trucks (alt.autos.lexus)
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#11
 
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Re: toyota vs nissan -
12-06-2006
, 10:10 PM
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max (AT) dontspam (DOT) me wrote: On 1 Dec 2006 11:38:58 -0800, xyzzy.dude (AT) gmail (DOT) com graced this newsgroup with: Well it turns out that the 50-100K part of the warranty on certified pre-owned Lexii is really just a third party warranty that the Lexus dealer buys and rolls into their markup. I discovered this when I needed to use the warranty on my CPO LS400. With less than 50K miles, it's still the Lexus factory warranty that you'd get if you were certified pre-owned or not. that's not what I mean. Even if Lexus uses a third party warranty company, everything is *guaranteed* by Lexus and is honored at any Lexus dealership for repairs. In my experience this is not the case. They want you to think you're getting a Lexus warranty but you're not. It was never disclosed to me that it was a third party warranty until I needed to use it. I had two claims during the 50 - 100K period that my certified pre-owned was under the third party warranty disguised as a Lexus warranty. Both times the Lexus dealer told me they would have to get permission from the third party warranty company to fix it. One of the fixes was $250 and it was approved. The other was over $1,000 and it was not. When I pointed out that it was clearly a defect (on my rear window defogger a set of wires had stopped working so now I have a frosted stripe across the center of my rear window on winter days) the dealer just shrugged his shoulders and said "warranty company said no, it would require replacing the rear windshield and they aren't willing to do that, there's nothing I can do." Nothing could or did move them, they just passed the buck back to the "warranty company" and no, they would not tell me who it is or let me contact them myself. As a matter of fact with a real third party warranty, if it's legit, you can talk to them and have repairs done at a number of places. With the Lexus CPO third party warranty disguised as a Lexus warranty you can't talk to them and the work can only be done at Lexus dealers. So I'm not sure I see why the Lexus CPO is any less of a scam or any better. Assuming you do the research and get a legit third party warranty, you're probably better off with that than Lexus CPO -- I bet it's cheaper to buy a non CPO Lexus and buy a good third party warranty than to buy the same Lexus with CPO, and you can get the work done in more different places. And as far as the warranty being "guaranteed by Lexus" I don't see any particular value there. In my case the bottom line is I could not get legitimate warranty repairs done, the fact that it was "Lexus warranty" not only didn't help, it actually hindered because they would not tell me who actually held the warranty or let me try to negotiate with them myself. I was just as out of luck as if a warranty company had gone under. The bottom line result was the same, but more expensive. |
1. I have yet to see or hear from any dealership or independent
technician that recommends *any* third party warranty company. Most
of them will tell you that they wouldn't deal with them unless they
absolutely have to and most of them will do everything they can to
find a loophole to prevent a repair on their dime.
2. I have the number for the Lexus warranty company. If you want it,
just call your Lexus service department, they'll be happy to give it
to you. All you have to do is ask. Or, call Pohanka Lexus in
Chantilly Va., they'll give to you over the phone.
3. Even a NEW car doesn't guarantee you a replacement (trust me).
It's still subject to approval by the manufacturer or dealer. There
are no absolutes in insurance. It sounds to me, (and I may be wrong),
that you felt something needed to be replaced, and nobody else did.
I'd love to have a new paint job. Not because it needs one but because
I'd like to see fresh paint on the car but I seriously doubt that's a
reason for my warranty to cover repainting it.
#12
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Hello, All! I know it may sound strange, but i have a question about subj. May be there are some people out there who have some experience with both Nissan and Toyota? |
squeezing the dickens out of his Nissan suppliers, read "Le cost
cutter", doing that you naturally invite reliability problems.
Second, most Lexus vehicles, like my GS300 are built in Tahara Japan.
The Tahara plant has been rated by JD Power as the very best auto
assembly plant in the world. Given that, and given that the work is
done there in a country club atmosphere, I think it is fair to say, you
will have fewer problem with Lexus vehicles.
If that is not enough, Toyota is real finicky about reliablity. Some
Toyota badged vehicles are also built at Tahara, however, where parts
rejects for Lexus vehicles approach one in a million, part rejects for
the Toyota badged vehicles are much less stringent, probably by a
factor of fifty. That said, the reject criteria for Toyota vehicles
parts is still in the top ten percent for all makes, including brands
like Mercedes as well as Subaru or GM...
/N.
#13
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