Hi Nissan owners, I would like to know if I am being reasonable or
unreasonable to ask for my money back or get a replacement vehicle.

I live in Canada, and recently purchased my very first Nissan. A
brand new 2007 Altmima SE from a Nissan dealer in town. I was quite
happy and impressed with the vehicle and after spending many hours
reading through consuper reports like reviews from many sources, I
decided to go with the Altima vs Accord or Camry. My issues with the
vehicle started the second day of ownership.

1. Horn not functioning at all. The second day of driving the
vehicle, I needed to use the horn to avoid a potential hazardous
incident, and guess what, horn did not work at all. Took the car to
the dealership, later that day, I got it back. Case closed, or so I
thought.

2. The first week of ownership, I noticed I was getting a lot of
paint chips considering how new the car is, how slow I drive ( due to
the break in period ) and how i work my hardest to avoid driving
behind big trucks.. I got a total of 8 paint chips, that goes
directly to the bare metal!. I called Nissan and I was advised that
it was wear and tear and to expect such road damages. I chocked on
the answer, since I questioned my friends and relatives whom own new
vehicles from other manufacturer, and none of them have or come close
to having the amount of chips my car has!. I bought a nose bra for
the car at a cost of 145.00 + 12.00 for the touch up paint ( new car,
less than 1200KM trust me, touch up looks just aweful. )


But heres the worst of all.

at 3 weeks of ownership, I hear a ticking sound coming from the
engine, specially at idle. I took it back to the dealership. After
three days of them going back and forth with Nissan Canada tech /
mechanical engineers, they came to the conclusion that the car needs
to have the engine replaced. The service manager told me that its an
internal engine issue, and without ripping the engine apart, theres no
way of telling. They are willing to replace it with another new
engine.

The car now is 4 weeks old with 2500KM approx 1600 Miles?

Am I being unreasonable to expect to have the car replaced or have the
dealership buy back the car? to me its a psychological thing. I
havent even made a single payment to the bank, and already the car
needs a new engine! I paid full ticket price for the car 26,500 CAD +
taxes etc... car is like 30,000CAD. I can even think about making
payment for a car that so far has been nothing but problems. BIG
problems such as needed a whole new engine.

What do you guys think? or I should do. I have already called Nissan
Customer Line as that what the dealer advised me to do.. but of
course, I can see this case being drag on for who knows how long.. I
can also see nissan shruggin it off, and have me stuck with the
vehicle.

On 5/17/07 10:37 PM, in article cs7q43lgl0vq2n1ig5r02dqr9f12pua1jr (AT) 4ax (DOT) com,
"El CiD" <yaderwong (AT) hotmail (DOT) com> wrote:

I don't think its unreasonable to ask for a different car (I know I would).
Just don't get your hopes up too high that they'll go for it.

On Fri, 18 May 2007 16:53:32 GMT, E Meyer <epmeyer50 (AT) msn (DOT) com> wrote:

Suggestion: Don't waste your time with Epsilon Minuses at the
dealership or, worst of all, on the Customer Line.

Send a Certified letter, return receipt requested, to the
CEO of Nissan, politely but firmly stating your case. I've always
received satisfaction on an unsatisfactory item going this route.

Aspasia

"El CiD" <yaderwong (AT) hotmail (DOT) com> wrote


I'm assuming Canada doesn't have lemon laws like the US? You're
stuck with the car you bought unfortunately and all the warranty work
you can stand. Nissan will spend at least as much as the car is
worth
in repairs without blinking an eye before they'll admit defeat and
hand
over a new car. Check your local/national consumer laws regarding
autos and what help/protection they might be able to assist you with.

GOOD LUCK!