"David Geesaman" <dgeesaman (AT) yahoo (DOT) com> wrote
Quote:
I suggest you ask them about their DOA policy and who pays for the
shipping/handling. If they promise to do better verbally, ask that they
FAX
a written copy of the same on company letterhead. If there is an asshole
customer service rep around, you're sure to stir them up in that process,
and if it doesn't you have legal proof that they don't deliver on
promises.
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Lots of luck, I tried because like this other fellow I was interested to see
if this was just a troll or had some basis in fact. I can say with all
honesty I have NO clue what Stillen's policy on returns is because they
wouldn't tell me. If anyone else has a diffrent experence then my self, by
all means share.