Re: 2000 9.3 Convertible Squeak

"Cory" <corywarren2002 (AT) yahoo (DOT) com> wrote

The squeak occurs every time we hit the slightest bump in the road.
It's especially noticeable at slow speeds.

But you're sure it's driving train stuff, and not inside the cabin? I find
it hard to believe they can't find it if it's external. My guess is that
they're not really finding it. My car developed a very annoying little
squeal n the convertible mechanism, new and after only 2 weeks. I brought it
in 2 times, and they never did jack about it desite claiming they had done
something. The third time, I gave the servic emanager hell. he seemed
willing, inviting me in to drive around with the convertible expert. I drove
around, the guy heard the squeak, nodded knowingly, and we even identified
the part that caused the squeak. Incredibly, when I picked up the car, the
service report contained the line about the mechanic nt found anything
wrong. I am a patient and well-mannered person, and yet I don't think the
service manger or said convertible "exert" recall the day and the lecture I
gave them fondly. They swore they'd do right, but I told them I was a busy
person and I can't live in their dealership, and that I was confident I
could fix it myself, and they should be ashamed of their incompetent ways
and utter lack of customer dedication. I gave Saab a devastating service
review when you get those quesionnaires after a service visit, and found it
odd how they didn't send me one after I took the car in for a scheduled
visit (where to their credit they seemingly spend a lot of time greasing
stuff in the convertible mechanism). I made a point to call up the service
manager and acknowledge the fact I noticed he went the extra mile.

Just my own service experience at B&B Saab in Santa Clara, CA. They are nice
and friendly, but the results of the service department are very mediocre,
all in all.

... The fact that we bought the
car used means we don't have a relationship with a dealer, which might
help.

Kind of short-sighted on their side, I would think. It's not like it's only
the customer that stands to gain something from developing a good
relationship. They're not earning themselves a repeat buyer, and a captive
customer base should be one of the top goals of any Saab dealer.

....pablo

You guys are either blind or not getting it. Read the tech bulletin!


"Spyderman" <spyderman (AT) noneofyourbusiness (DOT) com> wrote

There is a tech bulletin out. It has to do with the strut tower bushings
where the springs rest. The mech. needs to shave some of the rubber off
around where the coil ends. I had the same problem. I may still have the
.pdf file but this was not a well documented problem. This happened on my
01 9-3SEHOT and had nothing to do with the fact that I upgraded my
suspension. My dealer is TERRIFIC and fixes everything.

With the indulgence of Messr's Hinz and Grunf, here is the bulletin in
question. I know that it helped my buddy with his 01 convertible in
Brussels. Good luck Pablo and if the newsgroup nazis don't like this -
too
bad.

Spyderman



"pablo" <pabloNOSPAM (AT) simplyhombreDOT (DOT) net> wrote in message
news:vht687c5ir5k5c (AT) news (DOT) supernews.com...

"Cory" <corywarren2002 (AT) yahoo (DOT) com> wrote in message
news:453626f9.0307220856.59d03ab0 (AT) posting (DOT) google.com...
.... We have a recurring problem, though -- a
squeak in the front end ...

If it comes from the engine bay, well, they should be able to find it.

What I know from my very own experience is that the service center
doesn't
seem to want to spend a lot of time identifying squeaks. They are either
lazy or incompetent when it comes to those, and I tend to think it's the
former. I have done a better job myself armed with some WD40 type stuff
than
they have done with their supposed chassis expert suppoesdly working on
the
car for half a day. In the end, I had to give them the lowest rating in
those service questionaires you receive after visits (odd how I've never
received another questionaire since

The two options: either give the service manager hell, or try to fix the
problem yourself.

Also note that every convertible will develop some noises that come and
go
over time.

...pablo

It seems that the newsgroup server would not allow the document. This
pertains to "shaving the spring rubber bushings" at the top. If you give me
an email address I will send it to you asap.


"pablo" <pabloNOSPAM (AT) simplyhombreDOT (DOT) net> wrote

"Spyderman" <spyderman (AT) noneofyourbusiness (DOT) com> wrote in message
news:_u0Ua.37338$Ii1.26410 (AT) news02 (DOT) bloor.is.net.cable.rogers.com...
You guys are either blind ...

Guess I am, I saw no service bulletin attached to your message.

...pablo