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Re: 2000 9.3 Convertible Squeak
Saab Saab Automobiles Discussions (alt.autos.saab)
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#1
 
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Re: 2000 9.3 Convertible Squeak -
07-24-2003
, 11:37 AM
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The squeak occurs every time we hit the slightest bump in the road. It's especially noticeable at slow speeds. |
it hard to believe they can't find it if it's external. My guess is that
they're not really finding it. My car developed a very annoying little
squeal n the convertible mechanism, new and after only 2 weeks. I brought it
in 2 times, and they never did jack about it desite claiming they had done
something. The third time, I gave the servic emanager hell. he seemed
willing, inviting me in to drive around with the convertible expert. I drove
around, the guy heard the squeak, nodded knowingly, and we even identified
the part that caused the squeak. Incredibly, when I picked up the car, the
service report contained the line about the mechanic nt found anything
wrong. I am a patient and well-mannered person, and yet I don't think the
service manger or said convertible "exert" recall the day and the lecture I
gave them fondly. They swore they'd do right, but I told them I was a busy
person and I can't live in their dealership, and that I was confident I
could fix it myself, and they should be ashamed of their incompetent ways
and utter lack of customer dedication. I gave Saab a devastating service
review when you get those quesionnaires after a service visit, and found it
odd how they didn't send me one after I took the car in for a scheduled
visit (where to their credit they seemingly spend a lot of time greasing
stuff in the convertible mechanism). I made a point to call up the service
manager and acknowledge the fact I noticed he went the extra mile.
Just my own service experience at B&B Saab in Santa Clara, CA. They are nice
and friendly, but the results of the service department are very mediocre,
all in all.
Quote:
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... The fact that we bought the car used means we don't have a relationship with a dealer, which might help. |
the customer that stands to gain something from developing a good
relationship. They're not earning themselves a repeat buyer, and a captive
customer base should be one of the top goals of any Saab dealer.
....pablo
#2
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There is a tech bulletin out. It has to do with the strut tower bushings where the springs rest. The mech. needs to shave some of the rubber off around where the coil ends. I had the same problem. I may still have the .pdf file but this was not a well documented problem. This happened on my 01 9-3SEHOT and had nothing to do with the fact that I upgraded my suspension. My dealer is TERRIFIC and fixes everything. With the indulgence of Messr's Hinz and Grunf, here is the bulletin in question. I know that it helped my buddy with his 01 convertible in Brussels. Good luck Pablo and if the newsgroup nazis don't like this - too bad. Spyderman "pablo" <pabloNOSPAM (AT) simplyhombreDOT (DOT) net> wrote in message news:vht687c5ir5k5c (AT) news (DOT) supernews.com... "Cory" <corywarren2002 (AT) yahoo (DOT) com> wrote in message news:453626f9.0307220856.59d03ab0 (AT) posting (DOT) google.com... .... We have a recurring problem, though -- a squeak in the front end ... If it comes from the engine bay, well, they should be able to find it. What I know from my very own experience is that the service center doesn't seem to want to spend a lot of time identifying squeaks. They are either lazy or incompetent when it comes to those, and I tend to think it's the former. I have done a better job myself armed with some WD40 type stuff than they have done with their supposed chassis expert suppoesdly working on the car for half a day. In the end, I had to give them the lowest rating in those service questionaires you receive after visits (odd how I've never received another questionaire since  The two options: either give the service manager hell, or try to fix the problem yourself. Also note that every convertible will develop some noises that come and go over time. ...pablo |
#3
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"Spyderman" <spyderman (AT) noneofyourbusiness (DOT) com> wrote in message news:_u0Ua.37338$Ii1.26410 (AT) news02 (DOT) bloor.is.net.cable.rogers.com... You guys are either blind ... Guess I am, I saw no service bulletin attached to your message. ...pablo |
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