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Saab Lost a Loyal Customer
Saab Saab Automobiles Discussions (alt.autos.saab)
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#11
 
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Re: Saab Lost a Loyal Customer -
05-15-2007
, 01:04 PM
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On 15 May 2007 05:31:06 -0700, "akushner (AT) ake-law (DOT) com" akushner (AT) ake-law (DOT) com> wrote: It is possible that I just got a lemon but I would drive the car for some time before making the decision. Yes, like Saab, I would check some quality data closely. Volvo has had their share of not-so-great cars in recent years. Sadly, "Customer service" is a thing of the past in most businesses. "Bigger is better and that means we can ignore you" seems to be the universal motto. |
clutch burned up after 7k miles. There will always be manufacturing
defects that occur in any product line. Also, you don't hear lots of
stories like this (and I'm sure you would if it was widespread) so it's
not really a design issue.
The real problem is that the lousy dealership will not work with this
guy to make it right.
--
-Fred W
#12
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On 15 May 2007 05:31:06 -0700, "akushner (AT) ake-law (DOT) com" akushner (AT) ake-law (DOT) com> wrote: It is possible that I just got a lemon but I would drive the car for some time before making the decision. Yes, like Saab, I would check some quality data closely. Volvo has had their share of not-so-great cars in recent years. |
posted up whether he had made some sort of record with his new car. He'd got
the check engine light within 250 miles!
Oh for the days when they were all hand-built in a shed in Finland
I don't think this is peculiar to SAAB or to GM (or GMs stewardship of
SAAB). I think so much of today's market is quick, cheap and as a result of
that, lacking in quality control. You can get a bargain and you do get a lot
for your money nowadays, but that must make for a lot of unhappy customers
who end up with the items that "slipped through".
Quote:
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Sadly, "Customer service" is a thing of the past in most businesses. "Bigger is better and that means we can ignore you" seems to be the universal motto. |
very mortally wounded by our inadequately quality controlled product ..."
kind of letters. We're sorry, indeed! Sorry, are you? Liable, then? Mmmm?
What is good about the internet is the fast spread of both good and bad
customer feedback. If you have a bad experience of a product or service,
there are all manner of forums where you can post your experiences. That
reaches a lot of people. Usually a number of other people reply with their
experiences and the posting serves as a nice summary for anyone researching
that product or company. Likewise, have a good experience and you can do
exactly the same. What is funny is that there are so many companies who are
not aware of this and continue to treat their customers with bad experience
as idiots ... Well, good luck staying in business.
I do think the tide is turning, though and can name a number of companies I
have had business with recently who have excellent customer service, who
don't fob you off with clauses and techno-speak, or blame your issues with
their product on _your_ equipment you are connecting it to, but actually
take note, show interest and genuinely try to help before offering to refund
your money or replace the product ... Or, shockingly, send you an e-mail a
couple of days later having researched the issue more fully and come up with
a potential solution.
Bravo! More of that, please ... Especially in automotive quality control
Paul
1989 900 Turbo S
http://saab.go.dyndns.org/
#13
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That is exactly what I'm doing. It is up on Autotrader and Sabbnet. As a replacement I'm leaning towards the Volvo S60 R. |
#14
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Go Audi, customer service, after sales - the whole experience surpasses the GM moment. |
Shame, coz I really liked the new Audis until I drove one
Paul
1989 900 Turbo S
http://saab.go.dyndns.org/
#15
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in article C26FC6AE.23CA%x (AT) mickx (DOT) eclipse.co.uk, Mick x at x (AT) mickx (DOT) eclipse.co.uk wrote on 15/05/2007 20:21: Go Audi, customer service, after sales - the whole experience surpasses the GM moment. ... Except for the car ... Awful travel sickness inducing vehicles. Shame, coz I really liked the new Audis until I drove one Paul 1989 900 Turbo S http://saab.go.dyndns.org/ |
#16
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clutch burning up at less then 7k miles would burn me up. is there a lemon law where you are at? I don't know if this would be enough to qualify. maybe a local news station would like to do a story and embarrass your local Saab dealer into doing what would be right. where I live a local station does these kind of stories and they get results. gee whiz less then 7k miles the new car smell is not even gone yet. except in your case burned up clutch smell may overpower it. my wife and I had a ford product that at 15k miles and then less the 30k miles we had to put in a major brake job. the brakes would all of a sudden start grinding and then the next day we were to late. had to pay big bucks to fix. was told it was how she was driving the car. and no she doesn't drive with 2 feet. "Craig" <CBobchin (AT) My_Skinsbcglobal (DOT) net> wrote in message news:xn0f670k94qx2y000 (AT) news (DOT) sf.sbcglobal.net... Okay, here is the story. I have an '06 9-3 Aero (my 6th Saab) and this one has had a couple of problems within a year (two in the last 3 weeks). 1st The coating or paint or whatever they used on the front of the dash started peeling off. This was around as well as on the radio. Replaced under Warranty 2nd 2 weeks ago the Electronic Stability Control went out while driving the car Turns out a module for the ABS system croaked Also replaced under warranty. 3rd a week ago the clutch overheated and burned out. WITH LESS THAN 7000 MILES ON IT!!!! Now, if I were new to stick shifts and clutches I can understand and accept that I may have caused it, but I've been driving manuals exclusively for 25 years and Saabs exclusively for the past 15 years. I'm quite used to shifting and I never ride the clutch. Nor do I abuse the car. Saab would not do anything on working with me to replace the clutch. No good will was forthcoming. It cost almoat 2k to replace. My '94 9000 has 155k on the original clutch. My '88spg had 150k on it when I sold it (original clutch). I'm sorry I think the reliability of Saabs has gone downhill. I will most likely not be buying another one. Anyone what a slightly used '06 Aero? -- Remove My_Skin to E-mail me. |
#17
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still me wrote: On 15 May 2007 05:31:06 -0700, "akushner (AT) ake-law (DOT) com" akushner (AT) ake-law (DOT) com> wrote: It is possible that I just got a lemon but I would drive the car for some time before making the decision. Yes, like Saab, I would check some quality data closely. Volvo has had their share of not-so-great cars in recent years. Sadly, "Customer service" is a thing of the past in most businesses. "Bigger is better and that means we can ignore you" seems to be the universal motto. I think you have hit the nail squarely on the head. It isn't that the clutch burned up after 7k miles. There will always be manufacturing defects that occur in any product line. Also, you don't hear lots of stories like this (and I'm sure you would if it was widespread) so it's not really a design issue. The real problem is that the lousy dealership will not work with this guy to make it right. |
#18
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Actually it is not the dealership, but the Saab Factory rep. The dealer knows me very well, and in years past would've had no problem covering this, but the service manager told me that if he did try and do this under warranty, the factory rep/reg. mgr. would kick it back. |
seems to be a common theme...
--
-Fred W
#19
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Craig wrote: Actually it is not the dealership, but the Saab Factory rep. The dealer knows me very well, and in years past would've had no problem covering this, but the service manager told me that if he did try and do this under warranty, the factory rep/reg. mgr. would kick it back. OK, so it's the GM assigned SAAB factory rep. This would explain why it seems to be a common theme... |
#20
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Craig wrote: Actually it is not the dealership, but the Saab Factory rep. The dealer knows me very well, and in years past would've had no problem covering this, but the service manager told me that if he did try and do this under warranty, the factory rep/reg. mgr. would kick it back. OK, so it's the GM assigned SAAB factory rep. This would explain why it seems to be a common theme... |
Graham
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