Questions about how VW powertrain warranties work?

If there is anyone here who knows how VW powertrain warranties work, I
have a couple questions.

If you bring a car into a dealer service with a possible powertain
warranty claim, does the dealer make the decision that it is covered or
do they always have to get the OK from VOA?

If you have a warranty case with VOA and are awaiting their decision, do
they have to inform you whether they accepted or denied your claim in
writing? There is a clause in the emission warranty part of the manual
that says VOA has 30 days to accept or deny a claim and if they fail to
inform you of a denial in writing, they have to pay the claim. I wonder
if this applies to all the warranties?

On Sat, 17 Mar 2007 17:47:15 -0600, lolajoker (AT) webtv (DOT) net (Gary D)
wrote:

If there is anyone here who knows how VW powertrain warranties work, I
have a couple questions.

If you bring a car into a dealer service with a possible powertain
warranty claim, does the dealer make the decision that it is covered or
do they always have to get the OK from VOA?

If you have a warranty case with VOA and are awaiting their decision, do
they have to inform you whether they accepted or denied your claim in
writing?

DOes the warranty contract say that? If so, then yes, otherwise no.

There is a clause in the emission warranty part of the manual
that says VOA has 30 days to accept or deny a claim and if they fail to
inform you of a denial in writing, they have to pay the claim. I wonder
if this applies to all the warranties?

Be careful not to confuse federal mandated warranty (emissions)
requirements with warranty requirements or contracts. The two are
*very* different.