How do you handle an unscrupulous VW service department after they have
ripped you off? I've contacted my state's attorney general and they
steer you to The Better Business Bureau, which has no teeth. VOA takes
no responsibility for their dealers by saying they are independantly
owned and they don't handle dealer disputes. So where can you go for a
remedy?

On Wed, 14 Mar 2007 01:43:59 -0600, lolajoker (AT) webtv (DOT) net (Gary D)
wrote:

Care to provide some details on why you think they are unscrupulous?

You need to call a lawyer.

I too would like to hear the details or summary of your problem.

"PeterD" <peter2 (AT) hipson (DOT) net> wrote

<<<<Contact your VW Zone Manager. This may take some finagling to get
directly to that individual, you will get an unbelievable amount of
smoke and mirrors but you will eventually prevail. Give that individual
chapter-and-verse exactly what happened, days, dates, times, and all the
specifics you have.>>>>

Where do you go to find the zone manager? VWOA? VW dealers? Is there one
particular person at VWOA that you can write to with complaints? I used
to have the name and address of an individual but I lost it. I wasn't
aware of the fact that some service departments are leased out. Is this
common with VW? Is there a way to find this out?

Thanks for the info.

On Mar 15, 4:15 am, lolajo... (AT) webtv (DOT) net (Gary D) wrote:
The zone manager for your district may be reached either through VWoA
or the dealership. As to Service being a separate entity from Sales,
that is common across many brands, not just VW. *Mostly* both entities
are held by the same company, individual or group, but not always.

Peter Wieck
Wyncote, PA

Let's hear all the facts first!

"Gary D" <lolajoker (AT) webtv (DOT) net> wrote

On Wed, 14 Mar 2007 09:46:26 -0400, PeterD <peter2 (AT) hipson (DOT) net> wrote:

timing belt noise - dealer couldn't look at it till next week - didn't tell him not to
drive it
gary took it to a ( vw jobber ?, i think that's the word he used) and the
independant guy said shut it off and said don't drive it -- the belt was flappin'
and shot .
i responded to his post with a remark from one of his first posts in Jan,
and you peter, asked what i was talking about.. I then posted the dates of his
posts in a one line post, --- papa pounced on me for being a troll. ( apologized too)
I feel sorry for gary cuz he did all the duck steps that vw ask in maintaining his vw
with all the inspections paid for and maint. items done at the dealer and had he let the
belt fail vw would have had to replace everything at no cost to him, but he paid the
the indenpendent guy.
Something about rust being noted one time .. waterpump or tensioner replaced
w/o being asked to buy a new belt at that time.
Gary , tell your story , I won't say a word on this anymore. :-x

<<<<The zone manager for your district may be reached either through
VWoA or the dealership. As to Service being a separate entity from
Sales, that is common across many brands, not just VW. *Mostly* both
entities are held by the same company, individual or group, but not
always.
Peter Wieck
Wyncote, PA>>>>

Thanks Peter for the info. It's been really helpful.

Where are the zone managers usually located? At Hamilin Rd in Rochester
MI? Or ar they lcated in the state or area of their zone?

On Mar 16, 2:33 am, lolajo... (AT) webtv (DOT) net (Gary D) wrote:
National Office: Manager, Customer Relations
Volkswagen United States, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
1-800-822-8987

Colin Gour is one name to start with.
Keith Price another.

If there is any way that you can view the Dealership Agreement for
your problem dealer, they it be signed by the Zone Manager and are
renewed on a fairly regular basis.

I guess we are lucky. There are two dealers of good repute about equi-
distant from us (we have used both in the past with no complaints),
Holberts and North Penn. We have purchased three vehicles from
Holberts over the years, new and used. They were instrumental in
getting considerable past-warranty service for my wife's Beetle and
have always been responsive and helpful.

At this point, both our VWs are long past warranty and so we use our
local shop, a family business working out of the same location and has
just enjoyed its 50th (yep, 50th) anniversary. The shop is ancient,
but the equipment is not.

Peter Wieck
Wyncote, PA