I think that VW approaches your problem with a very stupid philosophy.
Stupid in this case means that you possibly lose current and future
customers due to VW having 'NO HONOR' at least in your case!

For good will it would be better to have a very happy customer, one who's
car has been properly and timely repaired under a warranty, rather than one
with a bitter taste in their mouth due to a "only if it breaks" mentality.
That sounds like a slick way of trying to avoid honoring their warranty
hoping that things break after the warranty period is up. :-(
I would think that the dealer should fight on your behalf to save the engine
and only spend pennies instead of dollars.

What if doctors can't save your life, or make your heathier, until you die!
Just stupid!

JMHO
Good luck and let us know what happens!
later,
dave
(One out of many daves)

"Gary D" <lolajoker (AT) webtv (DOT) net> wrote

<<<<I think that VW approaches your problem with a very stupid
philosophy. Stupid in this case means that you possibly lose current and
future customers due to VW having 'NO HONOR' at least in your case!
For good will it would be better to have a very happy customer, one
who's car has been properly and timely repaired under a warranty, rather
than one with a bitter taste in their mouth due to a "only if it breaks"
mentality. That sounds like a slick way of trying to avoid honoring
their warranty hoping that things break after the warranty period is up.
:-( I would think that the dealer should fight on your behalf to save
the engine and only spend pennies instead of dollars.
What if doctors can't save your life, or make your heathier, until you
die! Just stupid!
JMHO
Good luck and let us know what happens!
later,
dave
(One out of many daves)>>>>

Exactly! I have been a lot luckier with this car than a lot of people
have with their various VW's. I have had relatively few mechanical
problems compared to some of the horror stories I've heard. What I have
had is a constant stream of aggrivation from both the dealers and VOA. I
have had them do things like refuse to do a "goodwill" brake light
switch replacement on a BLS that was replaced during the first recall
because even though I brought it in before the one year replacement
parts warranty was over, they failed to diagnose it after three 3 tries.
When they finally figured it out, it was 5 days past the warranty so the
service manager refused to goodwill it because I didn't have the front
and rear brakes done there when they said I needed new ones (BTW, I only
needed front ones!) even though he initially said he would goodwill it.
VOA wouldn't do a thing about it. To add insult to injury, they now
recall the one I had to pay for and I can't find my receipt! Thank god I
didn't pay dealer prices to replace it. If they would have handled
things like this in a fair way, they would still have a current and
future customer but now I will NEVER buy another one.



In regards to my current timing belt dispute, I don't think this thing
has been handled right from the beginning. After finding out that the
timing belt IS covered under the PT warranty (2 dealers told me it
wasn't and I have never heard it called a spur belt before as it's
called in the warranty manual). I brought my car into the dealer to make
a claim on the "Emergency service reinbursment" clause of the warranty.
The service manager never looked at my car or my parts. He told me it
wasn't covered and the TB and it's components are never covered because
they are wear and tear items (he said the spur belt in the warranty
manual is referring to the serpentine belt!). When I told them VOA says
they are, he called them and found out they were. He took my parts, my
letter of explanation and said he would submit them to VOA and call me
with their decision. When he did this, he actually was acting nice. Of
couse he never called. When I finally got a hold of him after a week of
leaving unreturned messages, he rudely said I'm not honoring that and
neither is VOA. When I asked for an explanation, he just asked, "Are we
done?" I said, "No, I'm not done" and he said, "Well, I am" and he hung
up. It's now in VOA's hands and I haven't heard from them yet. ( there
is more to this but it's just way too long)

Sounds like you are directly battling the Service Manager and they are not
even trying to be nice!
Hint..............they don't want your business and want you to go
elsewhere! ;-)
Did you review that dealership here http://1.8t.org/dealers/ for others to
see?
Is your dealership the only one in town? Could you find another?
Did you get a case # from VOA

Sounds like you still like the car but just dislike the company now! ;-)
I would take your car elsewhere!
And before you buy elsewhere write a letter to VW explaining to them the
trouble you have had with service and why you are switching to a different
company.

I thought dealerships make more money off of servicing their customers than
the selling of the cars. Now they have lost both from you. STUPID!

JMHO
--
later,
dave
(One out of many daves)


"Gary D" <lolajoker (AT) webtv (DOT) net> wrote

"dave AKA vwdoc1" <vwdoc1 (AT) hotmail (DOT) com> wrote

<<<<Sounds like you are directly battling the Service Manager and they
are not even trying to be nice!
Hint..............they don't want your business and want you to go
elsewhere! ;-)
Did you review that dealership here http://1.8t.org/dealers/ for others
to see?
Is your dealership the only one in town? Could you find another? Did you
get a case # from VOA
Sounds like you still like the car but just dislike the company now! ;-)
I would take your car elsewhere!
And before you buy elsewhere write a letter to VW explaining to them the
trouble you have had with service and why you are switching to a
different company.
I thought dealerships make more money off of servicing their customers
than the selling of the cars. Now they have lost both from you.
STUPID!>>>>

Yeah, I do like the cars but hate how the company operates. Granted, I
have had more trouble with this car than I have had with any car I have
ever owned but I like the way it drives and the spacious room for a
small car. I am trying to sell it because the trade in value is
practally nil and even then VW's policies have screwed me. I had a very
enthusiastic buyer but when he found out the 10 yr 100,000 mile PT
warranty wasn't transferable, he ran away like a scard rabbit.

Yeah I have a case number but I'm not very confident about their
decision.

<<<<Yes, dealers suck, they have poor service, treat their mechanics
like crap, chase the high time experenced ones away because they cost
more, cant fix anything right the first time, dont want to submit
paperwork to VOA for warranty approval, dont care about what you think
should be covered under warranty. And VW certainly doesnt want to pay
for anything. They overcharge, and expect you to pay for it. VW dealers
are stuck, VW doesnt want to sell more cars , or increase customer
loyalty or happiness with service. The whole concept is buy cool crap
once and we are happy. Personally, I found a great dealer to order parts
from, but wouldnt give them my 85 to work on. I wont argue weather a
belt should be covered. I think they need changed often, But if you are
unhappy with this dealer , you should go elsewhere.>>>>

I wish I could go to another dealer with this claim and I am trying to
see if there is anyway I can. The problem is, I don't think I can
because they are the ones who did the warranty water pump replacement
without recommending changing the timing belt and they are who I
brought my emergency service claim to with my parts. I think they sent
my parts to VOA or they threw them away by now. Anyway, it's in VOA's
hands now. BTW, there is no argument whether the timing belt is covered
according to VOA. It's just that most of the dealers don't seem to know.
I was just told today by a service writer for another VW dealer that the
tensioner roller bearing is automatically covered by the powertrain
warranty even if you don't have service records because there is no way
to visually inspect it. And if it fails, all the incidental damage
caused by it is covered as well like a shredded timing belt, like
happened to me. I called VOA to confirm this and the "girl" I talked to
said she had no info on that!